Patient Access & Financial Counseling Specialist

INTEGRIS Health; Edmond (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Front-loaded PTO

Medical benefits through INTEGRIS

Education assistance

24/7 mental health support

Job summary

INTEGRIS Health Edmond Hospital in Edmond, OK is seeking a Day Shift Full-time Patient Access Specialist (Mon–Fri 9am–5:30pm). This role supports ancillary, diagnostic, surgical and emergency services and acts as liaison between patients, providers and payers to ensure accurate eligibility, coverage and financial clearance.

The ideal candidate has experience in scheduling/registration/insurance, strong communication skills, and is comfortable with counseling patients on benefits and costs.

Qualifications

• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience
• Previous experience in scheduling, registration, insurance, billing, collections, and customer service in a hospital/physician office
• 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience

Responsibilities

• Provides patient access activities for ancillary, diagnostic, surgical and emergency services to facilitate efficient operations and patient satisfaction
• Acts as liaison between INTEGRIS and patients, providers, and payers for pre-care matters related to account resolution
• Explains coverage eligibility, benefits and patient financial liability to patients and assists with financial clearance
• Uses systems to verify coverage, determine patient portions and authorization requirements
• Performs financial counseling including screening for government programs and financial assistance
• Receives inbound calls from patients and providers to resolve concerns promptly
• Documents all patient account activities and ensures accurate data and signatures
• Communicates about pre-care policies, coverage and billing with patients
• Maintains compliance with EMTALA, HIPAA and internal policies

Skills

Patient Access operations

Scheduling/Registration

Insurance verification

Financial counseling

Customer service

Education

Career Tech program or related coursework

Healthcare certifications (CRCS/CRCR/CHAA)

Job description

INTEGRIS Health Edmond Hospital in Edmond, OK is seeking a Day Shift Full-time Patient Access Specialist (Mon–Fri 9am–5:30pm). This role supports ancillary, diagnostic, surgical and emergency services and acts as liaison between patients, providers and payers to ensure accurate eligibility, coverage and financial clearance.

The ideal candidate has experience in scheduling/registration/insurance, strong communication skills, and is comfortable with counseling patients on benefits and costs.