Patient Access & Financial Clearance Specialist

MedStar Health; Washington (District of Columbia); On-site; USD 36,000 - 54,000; Full time

Job summary

Washington Hospital Center is seeking a Financial Clearance Representative to complete pre-registration and financial clearance activities for patients in a fast-paced ED setting. You will verify demographic and insurance data, secure authorization, and communicate essential information to payors and patients.

This role emphasizes exceptional customer service and accurate documentation. Requirements include a High School Diploma or GED, 1–3 years of experience, and familiarity with ICD-9/medical

Qualifications

• High School Diploma or GED required.
• Up to 1 year of technical or specialized training in data entry or medical coding/billing.
• Experience in customer service and insurance information handling.

Responsibilities

• Completes pre-registration activities and collects demographic and insurance information.
• Contacts patients by phone or in person to verify details and provide pre-arrival instructions.
• Determines insurance coverage and coordinates payor responsibilities across multiple carriers.
• Updates accounts to meet payer requirements and ensures data quality.
• Obtains pre-certification/authorization when required for services.
• Notifies payors of admission/arrival as per contractual obligations.
• Explains billing information to patients and resolves billing errors.
• Performs other duties as assigned.

Skills

1 to 3 years experience

Customer service

Education

High School Diploma or GED

Training in data entry/medical terminology and ICD-9/medical insurance coding/billing

Up to 1 year of technical or specialized training

Job description

Washington Hospital Center is seeking a Financial Clearance Representative to complete pre-registration and financial clearance activities for patients in a fast-paced ED setting. You will verify demographic and insurance data, secure authorization, and communicate essential information to payors and patients.

This role emphasizes exceptional customer service and accurate documentation. Requirements include a High School Diploma or GED, 1–3 years of experience, and familiarity with ICD-9/medical