Patient Access & Financial Clearance Specialist

West Tennessee Healthcare; Jackson (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

West Tennessee Healthcare in Jackson, TN is seeking a Patient Access Services Representative responsible for the financial clearance process, pre-registration and registration tasks, and insurance verification to help patients understand their financial responsibilities.

You will interview patients and guarantors, document information, determine eligibility for financial counseling, coordinate referrals and treatment authorizations, and communicate with medical staff and payers to support

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or customer-facing roles preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Perform financial clearance, including pre-registration and registration.
• Verify insurance coverage and benefits in the patient accounting system.
• Interview patients/guarantors to obtain necessary information.
• Assist families with financial counseling options and eligibility.
• Coordinate referrals and treatment authorizations with payers and staff.
• Maintain accurate patient records and respond to inquiries in a timely manner.

Skills

Customer service

Communication

Interviewing patients

Education

High School Diploma

Tools

Electronic health records

Job description

West Tennessee Healthcare in Jackson, TN is seeking a Patient Access Services Representative responsible for the financial clearance process, pre-registration and registration tasks, and insurance verification to help patients understand their financial responsibilities.

You will interview patients and guarantors, document information, determine eligibility for financial counseling, coordinate referrals and treatment authorizations, and communicate with medical staff and payers to support