Patient Access & Experience Specialist

Women's Care; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Paid time off

401k plan

Job summary

Women’s Care in Tampa, FL is seeking a friendly Patient Access Representative to greet patients, collect demographics, verify insurance, and schedule or update appointments. You will be the first face of the practice and help ensure a smooth, welcoming patient experience at every contact.

The ideal candidate has a high school diploma, strong customer service and communication skills, and is comfortable using EMR systems and payment processing.

Qualifications

• High school diploma or equivalent required.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable.And, if necessary, cleaning the waiting room.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Detail orientation

Punctuality

Education

High school diploma

Tools

Microsoft Office

Job description

Women’s Care in Tampa, FL is seeking a friendly Patient Access Representative to greet patients, collect demographics, verify insurance, and schedule or update appointments. You will be the first face of the practice and help ensure a smooth, welcoming patient experience at every contact.

The ideal candidate has a high school diploma, strong customer service and communication skills, and is comfortable using EMR systems and payment processing.