Patient Access & Experience Specialist

Intuitive Health; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health in Carmel, IN seeks a Patient Access Advocate to greet patients, answer calls, and perform registration in the electronic health record. You will verify insurance, collect copays, and ensure accurate demographics to support billing.

The role emphasizes exceptional customer service, the ability to multi-task, and HIPAA compliance. You will maintain patient files, direct messages, and assist with clerical duties while keeping the front desk organized and welcoming.

Qualifications

• Minimum typing speed of 50 wpm.
• High school diploma or GED.
• Healthcare experience or customer service background.
• Basic understanding of insurance and medical terminology.
• Proficient in MS Office.
• Exceptional communication and customer service.
• Ability to multi-task and work independently.
• Read and write simple correspondence.
• Stand for long periods and lift up to 10 pounds.
• Non-exempt; schedule based on operational needs.

Responsibilities

• Greet patients with a smile, answer the phone, entering information into the EHR and clerical duties.
• Registration: update demographics, verify insurance, collect copays, document in the system.
• Provide wayfinding and high-level customer service to patients and visitors.
• Check patients in and out.
• Perform visit closure: collect payments and follow-up as needed for patient care.
• Verify eligibility and benefits using online verification or payer contact.
• Assist staff with copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen calls and direct messages as necessary.
• Provide directions such as company address, location, fax numbers, and website.
• Ensure paperwork is filled out correctly.
• Maintain front desk/waiting area and keep it clean.
• Follow HIPAA policies and company policies.
• Attend staff meetings and huddles as required.

Skills

Typing 50 wpm

Flexibility

Technical capacity

Customer service

Communication skills

Healthcare knowledge

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Intuitive Health in Carmel, IN seeks a Patient Access Advocate to greet patients, answer calls, and perform registration in the electronic health record. You will verify insurance, collect copays, and ensure accurate demographics to support billing.

The role emphasizes exceptional customer service, the ability to multi-task, and HIPAA compliance. You will maintain patient files, direct messages, and assist with clerical duties while keeping the front desk organized and welcoming.