Patient Access & Enrollment Specialist

US Tech Solutions; Pittsburgh (Allegheny County); On-site; USD 32,000 - 48,000; Full time

Job summary

US Tech Solutions in Pittsburgh is seeking a compassionate, customer-focused professional for a 6 months contract, full-time role to help patients access prescription medications and support programs with a personalized experience.

Role welcomes recent graduates or those with background in customer service, healthcare, or call centers, offering opportunities to assist patients via phone and online interactions.

Qualifications

• Strong communication and active listening skills.
• Empathy, patience, and emotional intelligence.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Problem Solving

Customer service

MS Excel

MS Word

Outlook

Education

High School or GED

Tools

MS Excel

MS Word

Outlook

Job description

US Tech Solutions in Pittsburgh is seeking a compassionate, customer-focused professional for a 6 months contract, full-time role to help patients access prescription medications and support programs with a personalized experience.

Role welcomes recent graduates or those with background in customer service, healthcare, or call centers, offering opportunities to assist patients via phone and online interactions.