Patient Access & Engagement Specialist

Providence; Renton (WA); On-site; USD 33,062 - 42,705; Full time

Job summary

Providence is seeking a Patient Services Specialist to join the Care Access team in a full-time, variable schedule. The role supports patient navigation, scheduling, and technical help with health applications, serving as the entry point for patients across Providence St. Joseph Health regions.

If you have two years of customer service experience and experience assisting customers via phone, you may be a good fit. The position is temporary with weekend shifts and a Monday–Friday work cadence.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience.

Responsibilities

• The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics, and act as an entry point and informational resource for patients into the health system.

Skills

Customer service

Phone support

Healthcare familiarity

Job description

Providence is seeking a Patient Services Specialist to join the Care Access team in a full-time, variable schedule. The role supports patient navigation, scheduling, and technical help with health applications, serving as the entry point for patients across Providence St. Joseph Health regions.

If you have two years of customer service experience and experience assisting customers via phone, you may be a good fit. The position is temporary with weekend shifts and a Monday–Friday work cadence.