Patient Access & Eligibility Specialist

La Clínica de La Raza Inc.; Oakland (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

La Clínica de La Raza in the Oakland area seeks a Human Service Specialist to welcome patients and ensure a memorable, hassle-free visit. You will assist individuals and families to enroll in or maintain health coverage, and determine initial and ongoing eligibility for Medi-Cal and related programs.

You will handle customer service tasks, perform general office duties, and collaborate with the care team to support diverse patients in a fast-paced clinic.

Qualifications

• Experience delivering customer service in fast-paced healthcare settings.
• Familiarity with basic office procedures and computer use.
• Knowledge of health programs such as Medi-Cal or similar.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet visitors, determine visit purpose, and register patients in the electronic system.
• Verify program eligibility to determine source of payment.
• Hear and resolve patient complaints or route to appropriate staff.
• Assist with general office duties and data entry in medical records systems.
• Contribute to a welcoming environment and effective teamwork.

Skills

Customer service

Office software

Bilingual English/Spanish

Education

High school diploma/equivalent

Tools

MS Word

Outlook

Electronic Health Records

Practice Management systems

Job description

La Clínica de La Raza in the Oakland area seeks a Human Service Specialist to welcome patients and ensure a memorable, hassle-free visit. You will assist individuals and families to enroll in or maintain health coverage, and determine initial and ongoing eligibility for Medi-Cal and related programs.

You will handle customer service tasks, perform general office duties, and collaborate with the care team to support diverse patients in a fast-paced clinic.