Compassionate Patient Access & Eligibility Specialist

La Clínica de La Raza; Oakland (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

La Clínica de La Raza in the Bay Area is seeking a Human Service Specialist to greet patients, register them, and assist with program eligibility for Medi-Cal, Healthy Families, and related assistance. You will help enroll clients and coordinate with the care team to ensure a smooth visit.

Requires a high school diploma or equivalent, strong customer service, and confidentiality. Bilingual English/Spanish is preferred; competence with MS Word, Outlook, and EHR systems is a plus.

Qualifications

• Knowledge of basic medical/dental terminology and office procedures.
• Proficient in customer service delivery and data entry.
• Confidentiality and professional communication are required.

Responsibilities

• Greet visitors and register patients in the electronic system.
• Determine payment source by verifying program eligibility.
• Assist patients with forms and enrollment in health programs.
• Maintain records and support care team with coordination.

Skills

Customer service

Bilingual EN/ES

Written and verbal communication

Education

High school diploma or equivalent

CAA certification preferred

Tools

MS Word

Outlook

Electronic Health Records

Practice management software

Job description

La Clínica de La Raza in the Bay Area is seeking a Human Service Specialist to greet patients, register them, and assist with program eligibility for Medi-Cal, Healthy Families, and related assistance. You will help enroll clients and coordinate with the care team to ensure a smooth visit.

Requires a high school diploma or equivalent, strong customer service, and confidentiality. Bilingual English/Spanish is preferred; competence with MS Word, Outlook, and EHR systems is a plus.