Patient Access & Eligibility Specialist

UNM Hospital; Albuquerque (NM); On-site; USD 34,000 - 52,000; Full time

Job summary

UNM Hospital is seeking an Admitting/Registration professional to perform pre-registration and registration duties for ambulatory/outpatient operations. You will verify insurance coverage and referrals, contact patients for missing demographics, and provide excellent front-desk service in a fast-paced call-center environment.

The role includes assisting patients with financial options, Medicaid/state programs, and applying for charity or discount programs.

Qualifications

• High School or GED equivalent.
• 2 years directly related experience.
• Bilingual English and Navajo or other listed languages is preferred.

Responsibilities

• Assist patients in locating departments; schedule and coordinate appointments.
• Verify insurance coverage, benefits, and referrals prior to visits.
• Handle front desk duties: phones, admissions, and data entry with Cerner/Siemens systems.
• Provide information and assistance to patients and families; maintain patient confidentiality.

Skills

Customer service

Education

High School or GED Equivalent

Job description

UNM Hospital is seeking an Admitting/Registration professional to perform pre-registration and registration duties for ambulatory/outpatient operations. You will verify insurance coverage and referrals, contact patients for missing demographics, and provide excellent front-desk service in a fast-paced call-center environment.

The role includes assisting patients with financial options, Medicaid/state programs, and applying for charity or discount programs.