Patient Access Coorinator

Avera; Sioux Falls (SD); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

PTO from day 1 for eligible hires

Up to 5% employer matching retirement

Career development guided by hands-on 

Job summary

Avera McKennan Hospital in Sioux Falls, SD is seeking a Coordinator to support Patient Access operations. The role reports to leadership and focuses on ensuring timely workflow, staff scheduling, and effective communication across departments.

Responsibilities include coordinating staff onboarding, maintaining staffing levels, and driving continuous improvements in patient access processes. Excellent organizational and collaboration skills are essential.

Qualifications

• Requires strong communication and interpersonal skills.
• Proven ability to coordinate scheduling and staff workflow.
• Experience in a healthcare revenue cycle or patient access area is preferred.

Responsibilities

• Coordinate staff orientation, in-services, competencies, production, timeliness, quality, customer service, and efficiencies of Admission and Preadmission Representatives.
• Manage scheduling process and maintain staffing levels to maximize department efficiency.
• Maintain good communication and ongoing education updates; foster a positive work environment.
• Provide timely information to Supervisor/Manager regarding Patient Facing processes, staffing, and customer service.
• Monitor staff performance; address deficiencies and discuss improvements with staff.
• Assist in development of operational policies; help train, retain, and coach employees.
• Ensure day-to-day workflow processes; identify problems and recommend solutions; audit metrics to monitor quality.

Skills

Communication

Scheduling

Teamwork

Customer service

Job description

Sioux Falls, SD

Full time

R-260028544

Location:

Avera McKennan Hospital

Worker Type:

Regular

Work Shift:

Evening and Night Shift (United States of America)

Pay Range:

$20.75 - $27.50

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible to assist the leader to plan, organize, educate and implement activities related to the Patient Access core operations. The Coordinator has primary day-to- day responsibility of assuring workflow turnaround times are met, daily tracking of workflow, communication to the team, staff scheduling coordination, and special projects. The coordinator serves as a key liaison amongst the team.

What you will do

• Effectively coordinate staff orientation, in-services, competencies, production, timeliness, quality, customer service, and efficiencies of Admission and Preadmission Representatives in areas of responsibilities.

• Coordinates scheduling process and maintains appropriate staffing levels to maximize department efficiency.

• Demonstrates good communication, continual education updates, and cooperative working relationship with all departments, co-workers and promotes a positive work environment.

• Provides timely information to the Supervisor/Manager regarding the Patient Facing processes, staffing, customer service (all departments, patients and co-workers).

• Monitors performance of staff, detects unsatisfactory trends/performance and deficiencies. Discusses needed performance improvement to staff as needed. Reports information to the Supervisor/Manager.

• Provides input and assists in development of operational policies and procedures and assists in disseminating information to staff. Developing, training and retaining employees; planning, assigning and leading work; rewarding and coaching employees.

• Ensures day-to-day workflow processes; identify workflow problems and recommend alternative solutions to problems. Monitors the quality and efficiency of the Patient Facing processes through auditing and key metrics.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience:

• 1-3 years of revenue cycle (patient access, medical billing, insurance, collections) experience.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.

• Promote Avera's values of compassion, hospitality, and stewardship.

• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

• Maintain confidentiality.

• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.