Patient Services Representative (PSR)

Avera; Aberdeen (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO day 1

5% employer retirement match

Career development

Job summary

Avera Oncology & Hematology Aberdeen is seeking a Reception/Registration Clerk to welcome patients and manage the front desk in the Aberdeen clinic. The role supports access to care by registering patients, verifying insurance, handling waivers, and coordinating with nurses and physicians.

The position requires strong communication, accuracy in data entry, and the ability to work standard day shifts in a hospital setting. On-site work with competitive benefits is offered.

Qualifications

• High School or GED equivalent required, or 1–3 months related experience or training.

Responsibilities

• Welcomes patients, checks them in and completes registration including demographics and insurance.
• Obtains consent and waivers as needed and handles verification/authorization tasks.
• Scans information into the patient record.
• Answers calls, messages, and faxes and routes to appropriate departments.
• Maintains and follows the appointment schedule per policy.
• Coordinates care by aligning nurse, physician, and patient time and directs patients to services.

Skills

Customer service

Communication

Phone handling

Education

High School or GED

Tools

Registration software

Job description

Aberdeen, SD

Full time

R-260028823

Location:

Avera Oncology & Hematology Aberdeen

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

$18.00 - $23.25

Position Highlights

This position is located in our Cancer Institute. Hours are M-TH 8-5, Fridays 8-Noon.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic's system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.

• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.

• Responsible for scanning all pertinent information into the patient’s record.

• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.

• Maintains computer appointment scheduling and follows office scheduling policies/parameters.

• Expedites delivery of care by coordinating nurse, physician, and patient time. Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner. Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail] .

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.