Patient Access Coordinator II - Business Services- Day Shift

Baton-Rouge-General; Baton Rouge (LA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits for you and a/​

Professional development and support

Generous paid time off

Résumé du poste

Baton Rouge General is hiring a Patient Access Coordinator to join our team in Baton Rouge, LA. The role focuses on delivering exceptional patient service through the admissions and intake process, supporting revenue cycle activities and ensuring accurate patient identification and data entry.

Requirements include a High School Diploma or GED, with two years of healthcare insurance or patient registration experience. CHAA preferred within 6 months.

Qualifications

• Two years’ experience in Insurance or Patient Registration in a healthcare environment
• Customer service experience required
• High School Diploma or GED required; higher education preferred
• CHAA certification preferred within 6 months of hire
• Ability to enter data using multiple computer applications
• Excellent telephone and communication skills
• Basic knowledge of medical terminology

Responsabilités

• Provide excellent customer service during the patient access/intake process
• Execute patient access through the revenue cycle to support efficiency, cost reduction, and service improvement
• Perform duties according to established hospital procedures for the age population served
• Facilitate patient safety with accurate and timely patient identification
• Complete patient access processes (pre-registration, registration, collections) timely and accurately
• Conduct confidential and professional interviews for patient registration and discharge collections
• Request, collect, and receipt monies according to financial policies
• Activate accounts and disseminate charts appropriately
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty
• Assist in audits, denial reports, and staff education on procedures and processes
• Perform all other duties as assigned

Connaissances

Customer service

Teamwork

Privacy protection

Written/oral communication

Data entry

Telephone skills

Medical terminology

Formation

High School Diploma or GED

Associate degree or BA in business-related field (substitution for experience)

Description du poste

• Employee Type Full-Time

Description

Join Our Team as a Patient Access Coordinator!

What We’re Looking For:

• Excellent customer service skills and a commitment to patient care
• Initiative, teamwork, and respect for privacy and dignity
• Two years’ experience in Insurance or Patient Registration in a healthcare environment (Associate or BA degree in a business-related field may substitute for experience, as approved)
• Customer service experience required
• High School Diploma or GED required; higher education preferred
• CHAA certification preferred within 6 months of hire
• Ability to enter data using multiple computer applications
• Excellent telephone and communication skills
• Basic knowledge of medical terminology

Why You'll Love Working With Us:

At Baton Rouge General, our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• Comprehensive benefits program for you and your family
• Professional development and support
• Generous paid time off, flexible positions, and our Baton Rouge General Fit! program
• Nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

What You Will Do:

Provide excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle to support efficiency, cost reduction, and service improvement. Perform duties according to established hospital procedures for the age population served, as defined in the department’s scope of service.

Essential Job Functions:

• Facilitate patient safety with accurate and timely patient identification
• Complete patient access processes (pre-registration, registration, collections) timely and accurately
• Conduct confidential and professional interviews for patient registration and discharge collections
• Request, collect, and receipt monies according to financial policies
• Activate accounts and disseminate charts appropriately
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty
• Assist in audits, denial reports, and staff education on procedures and processes
• Perform all other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Additional Information

• Shift times: 545a-615p weekdays, weekends, and holidays