Patient Access Coordinator (& Front Desk Coverage)

Pediatrics Northwest, PS; Tacoma (WA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health and Vision Insurance - Employee

Dental Insurance

Life Insurance

Voluntary Insurance Plans

401k plan

Profit Sharing

8 Paid Holidays per year

PTO 3 weeks first year

EAP services

Job summary

Pediatrics Northwest seeks a Patient Access Coordinator to handle scheduling and front desk duties, ensuring smooth patient flow and exceptional service at our Tacoma location.

The role emphasizes accuracy in demographic verification, coordination with care teams, and reliable coverage for front desk operations, including weekends with differential pay. Experience in medical office settings and EMR systems is valued.

Qualifications

• Education – High School diploma or equivalent.
• Experience – 1+ years in customer service; medical office or call center preferred.
• EMR experience preferred and familiarity with Microsoft Office Suite.

Responsibilities

• Answer assigned office lines promptly and monitor overflow lines.
• Clear voicemails and return calls in a timely manner.
• Schedule appointments following provider templates and processes.
• Verify patient demographic information during scheduling.
• Monitor and maintain schedules to ensure proper patient flow.
• Collaborate with Office Leads to fill provider schedules.
• Relay messages to appropriate staff (e.g., nurse messages).
• Prepare schedules for potential daily system downtime.
• Verify state insurance and PCP assignment for coverage.
• Reschedule appointments to accommodate provider changes.
• Assist with front desk responsibilities as needed.
• Occasionally participate in mandatory meetings.
• Work well under pressure to meet deadlines.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

Job Title: Patient Access Coordinator - Patient Access and Front Desk Support

Our Patient Access Coordinators are responsible for a variety of duties including scheduling appointments via telephone and monitoring assigned templates to ensure proper patient flow and adequate availability of appointment slots. This position demands exceptional customer service skills to foster welcoming and positive interactions with our patients, ensuring alignment with our core values. The candidate must demonstrate strong multitasking abilities and maintain a high standard of professional etiquette.

Front Desk Support: This position will primarily work as a Patient Access Coordinator and will also perform front desk receptionist functions. This role will provide coverage for front desk receptionists during lunches and breaks and will assist with front desk responsibilities as needed.

Location: Tacoma, WA. Occasional travel to other clinic locations based on staffing needs is required, as determined by the Managers or Administrators.

Schedule: Full-time, 8 am - 5 pm Monday through Friday (40 hours per week), with some Saturday shifts required (8 am - 1 pm) at an additional $3.50 per hour weekend differential. Saturday rotation is required approximately once every 6-8 weeks.

Pay: $22.21 - $33.17 per hour. Salary commensurate with experience.

Key Responsibilities (include, but not limited to):

• Answers assigned office line and overflow lines in a timely manner.
• Clears voicemails and makes return calls in a timely manner.
• Schedules appointments following provider templates and processes.
• Verifies all patient demographic information during the scheduling of the appointment.
• Monitors and maintains assigned schedules to ensure proper patient flow.
• Works closely with Office Leads to fill and maintain provider schedules.
• Relays telephone messages to the appropriate person, i.e. nurse messages.
• Prepares for possible daily computer unavailability by printing and storing provider’s daily schedules.
• Verifies state insurance and PCP assignment for proper placement and coverage of patients.
• Reschedules appointments to accommodate changes in the providers’ schedules when necessary.
• Works closely with the front office staff.
• Confirms patient appointments when needed.
• Attends all Support Services mandatory meetings.
• Assists with Front Desk Responsibilities as needed.
• Must work well under pressure, meeting multiple and sometimes competing deadlines.

Qualifications:

• Education – High School diploma or equivalent.
• Experience – 1 or more years’ experience working in customer service. Preferred experience in a medical office setting and/or in a call center environment.
• Preferred experience working with Electronic Medical Records (EMR) systems.
• Experience with Microsoft Office Suite.
• Spanish Speaking is Preferred.

Benefits:

• Health and Vision Insurance - Employee premium covered 100% by Peds NW.
• Dental Insurance
• Life Insurance
• Voluntary Insurance Plans
• 401k plan
• Profit Sharing
• 8 Paid Holidays per year
• 3 weeks PTO for first year of employment. PTO available for use after 90 days of employment.
• EAP services

Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.