Patient Access Coordinator

Pediatrics Northwest, PS; Tacoma (WA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k plan

Profit sharing

Paid holidays

Job summary

Pediatrics Northwest is seeking a Patient Access Coordinator in Tacoma, WA to manage scheduling and patient flow. The role emphasizes exceptional customer service and professional etiquette while aligning with our core values.

Responsibilities include handling calls, verifying demographics, and maintaining provider schedules across multiple clinics. The position requires 1+ year in customer service and preferred EMR experience, with some Saturday shifts and potential travel to other locations.

Qualifications

• 1+ year of experience in customer service.
• Preferred experience in a medical office or call center setting.
• EMR systems experience preferred.
• Experience with Microsoft Office Suite required.
• Spanish language ability is preferred.

Responsibilities

• Answers assigned office line and overflow lines promptly.
• Clears voicemails and returns calls timely.
• Schedules appointments following provider templates and processes.
• Verifies patient demographic information during scheduling.
• Monitors and maintains schedules to ensure proper patient flow.
• Works with Office Leads to fill and maintain provider schedules.
• Relays messages to appropriate staff (e.g., nurse messages).
• Prepares for daily computer downtime by printing/storing schedules.
• Verifies state insurance and PCP assignment for coverage.

Skills

Customer service

Spanish speaking

Education

High School diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

Job Title: Patient Access Coordinator

We are seeking a Patient Access Coordinator to join our team!

Our Patient Access Coordinators are responsible for a variety of duties including scheduling appointments via telephone and monitoring assigned templates to ensure proper patient flow and adequate availability of appointment slots. This position demands exceptional customer service skills to foster welcoming and positive interactions with our patients, ensuring alignment with our core values. The candidate must demonstrate strong multitasking abilities and maintain a high standard of professional etiquette.

Location: Tacoma, WA. Occasional travel to other clinic locations based on staffing needs is required, as determined by the Managers or Administrators.

Schedule: Full-time, 8 am - 5 pm Monday through Friday (40 hours per week), with some Saturday shifts required (8 am - 1 pm) at an additional $3.50 per hour weekend differential. Saturday rotation is required approximately once every 6-8 weeks.

Pay: $22.21 - $33.17 per hour. Salary commensurate with experience.

Key Responsibilities

• Answers assigned office line and overflow lines in a timely manner.
• Clears voicemails and makes return calls in a timely manner.
• Schedules appointments following provider templates and processes.
• Verifies all patient demographic information during the scheduling of the appointment.
• Monitors and maintains assigned schedules to ensure proper patient flow.
• Works closely with Office Leads to fill and maintain provider schedules.
• Relays telephone messages to the appropriate person, i.e. nurse messages.
• Prepares for possible daily computer unavailability by printing and storing provider's daily schedules.
• Verifies state insurance and PCP assignment for proper placement and coverage of patients.
• Reschedules appointments to accommodate changes in the providers' schedules when necessary.
• Works closely with the front office staff.
• Confirms patient appointments when needed.
• Attends all Support Services mandatory meetings.
• Must work well under pressure, meeting multiple and sometimes competing deadlines.

Qualifications

• Education -High School diploma or equivalent.
• Experience - 1 or more years' experience working in customer service. Preferred experience in a medical office setting and/or in a call center environment.
• Preferred experience working with Electronic Medical Records (EMR) systems.
• Experience with Microsoft Office Suite.
• Spanish Speaking is Preferred.

Benefits

• Health and Vision Insurance - Employee premium covered 100% by Peds NW.
• Dental Insurance
• Life Insurance
• Voluntary Insurance Plans
• 401k plan
• Profit Sharing
• 8 Paid Holidays per year
• 3 weeks PTO for first year of employment. PTO available for use after 90 days of employment.
• EAP services

Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.