Patient Access Coordinator: Compassionate, Efficient Registration

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits program

Professional development and support

Generous paid time off

Flexible work arrangements

BRG Fit! program

Job summary

Baton Rouge General seeks a patient access specialist to support pre-registration, registration, and discharge processes in a fast-paced hospital setting. You will verify patient information, collect payments, and ensure HIPAA compliance while coordinating with insurance providers.

Role requires empathy, strong communication, and the ability to manage multiple software systems. CPR certification is required and compensation aligns with market standards for the Louisiana area.

Qualifications

• Strong customer service orientation with professionalism and empathy.
• Experience in insurance or patient registration within a healthcare environment.
• Prior experience in Patient Registration in a healthcare environment; Medical Assistant certification, LPN licensure, EMT certification, or nursing fundamentals may be substituted for experience. Medical Terminology required.
• High School Diploma or GED required; higher education preferred.

Responsibilities

• Provide excellent customer service and support the patient access process across the revenue cycle, ensuring efficiency, regulatory compliance, and safety.
• Ensure accurate and timely patient identification, including proper application and verification of patient armbands.
• Conduct confidential, professional interviews for pre-registration, registration, or discharge collections.
• Initiate and complete registration processes, including quick registration for emergent cases.
• Follow EMTALA regulations and payer documentation requirements.
• Coordinate with insurance representatives and interpret insurance verification responses.
• Maintain an error rate at or below 5%.
• Collect, receipt, and secure co-payments and deposits, following financial policies.
• Activate accounts and disseminate records according to procedures.
• Maintain confidentiality and HIPAA compliance in handling all patient data.
• Consistently adhere to safety practices, including proper use of safety techniques and equipment.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Multi-tasking

Telephone skills

Medical terminology

Communication

CPR certification

Software applications

Education

High School Diploma or GED

Higher education preferred

Tools

Windows

Excel

Word

Outlook

Job description

Baton Rouge General seeks a patient access specialist to support pre-registration, registration, and discharge processes in a fast-paced hospital setting. You will verify patient information, collect payments, and ensure HIPAA compliance while coordinating with insurance providers.

Role requires empathy, strong communication, and the ability to manage multiple software systems. CPR certification is required and compensation aligns with market standards for the Louisiana area.