Patient Access Coordinator

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits program

Professional development

Generous paid time off

BRG Fit! program

Job summary

Baton Rouge General Medical Center is seeking a Patient Access/Registration professional to provide excellent customer service during the patient intake process and to support revenue cycle efficiency. You will handle pre-registration, registration, and collections with accuracy and confidentiality, including emergent care scenarios.

Ideal candidates have experience in healthcare access, insurance coordination, and strong data entry abilities, along with basic medical terminology knowledge and

Qualifications

• Experience in patient access, intake, or registration within a healthcare environment.
• Prior experience in insurance or patient registration required; one year of higher education or coding certification may substitute for experience.
• Basic knowledge of medical terminology.
• Excellent telephone and communication skills.
• Ability to enter data using multiple computer applications.
• Commitment to upholding regulatory, legal, and ethical standards.

Responsibilities

• Provide excellent customer service during the patient access/intake process, supporting efficiency, cost reduction, and service improvement throughout the revenue cycle.
• Facilitate patient safety with accurate and timely patient identification, following all policies and procedures.
• Complete patient access functions (pre-registration, registration, collections) confidentially, accurately, and efficiently.
• Initiate quick registration processes in emergent or urgent care situations.
• Register patients to correct locations and beds per physician orders and maintain compliance with payer documentation.
• Communicate with insurance representatives to promote continuity in pre-certification and insurance verification.
• Request, collect, and receive co-payments, deposits, and payments, maintaining and securing cash drawers per financial policy.
• Activate accounts and disseminate records according to standard procedures.
• Participate in performance improvement activities and quality initiatives.
• Demonstrate effective cost management and safety practices at all times.
• Perform all other duties as assigned.
• What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non‑clinical – what you do here matters.

Skills

Customer service

Patient access/registration

Windows

Excel

Word

Outlook

Insurance experience

Telephone skills

Communication skills

Medical terminology

Data entry

Regulatory compliance

Time management

Education

High School Diploma or GED

Higher education preferred

Coding certification substitute for experience

Tools

Windows

Excel

Word

Outlook

Job description

Creating Exceptional First Impressions for Every Patient

What We're Looking For

• Passion for delivering excellent customer service and patient care.
• Experience in patient access, intake, or registration within a healthcare environment.
• Intermediate computer skills (Windows, Excel, Word, Outlook).
• Prior experience in insurance or patient registration required; one year of higher education or coding certification may substitute for experience.
• High School Diploma or GED required; higher education preferred.
• Ability to enter data using multiple computer applications.
• Excellent telephone and communication skills.
• Basic knowledge of medical terminology.
• Commitment to upholding regulatory, legal, and ethical standards.
• Ability to manage time and resources effectively, with a focus on cost management and safety.
• Why You'll Love Working With Us: At Baton Rouge General, our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
• Comprehensive benefits program for you and your family.
• Professional development and support.
• Generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• Nationally and locally recognized leaders in quality and ranked among the best healthcare employers in the state.

Check out our employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do

• Provide excellent customer service during the patient access/intake process, supporting efficiency, cost reduction, and service improvement throughout the revenue cycle.
• Facilitate patient safety with accurate and timely patient identification, following all policies and procedures.
• Complete patient access functions (pre-registration, registration, collections) confidentially, accurately, and efficiently.
• Initiate quick registration processes in emergent or urgent care situations.
• Register patients to correct locations and beds per physician orders and maintain compliance with payer documentation.
• Communicate with insurance representatives to promote continuity in pre-certification and insurance verification.
• Request, collect, and receive co-payments, deposits, and payments, maintaining and securing cash drawers per financial policy.
• Activate accounts and disseminate records according to standard procedures.
• Participate in performance improvement activities and quality initiatives.
• Demonstrate effective cost management and safety practices at all times.
• Perform all other duties as assigned.
• What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non‑clinical – what you do here matters.

With over 600 licensed beds across three campuses, Baton Rouge General offers the full spectrum of care, from delivering newborns to providing end-of-life support through hospice. Our clinics throughout Baton Rouge and surrounding areas provide comprehensive care and a full suite of specialties.

Ready to be part of a team that values your skills and dedication?