Patient Access Coordinator 1

US Digestive Health; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

US Digestive Health is seeking a Patient Access Coordinator I to provide front desk support, greet patients, manage check-in/check-out procedures, and accurately enter information into the EMR. The role also handles payments and serves as a patient advocate while representing the company professionally.

The ideal candidate will have strong organizational and communication skills, experience with EMR systems, and a customer-service mindset to support our office staff and patients in a fast-paced

Qualifications

• Medical terminology knowledge is required.
• Experience using EMR systems is preferred.
• Strong organizational and communication skills are essential.
• Customer service orientation is important for patient interactions.

Responsibilities

• Greeting patients at Check In and Check Out, entering demographic information into EMR.
• Obtaining patient copays and payments to post as needed.
• Maintaining efficient and accurate multi-communication in the office.
• Acting as patient advocate and company representative.
• Supporting the office staff with flexibility and cooperation.

Skills

Medical Terminology

EMR experience

Organizational skills

Communication skills

Customer service oriented

Education

High School Diploma or GED

Tools

EMR systems

Job description

The Patient Access Coordinator I is responsible for providing front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. The Patient Access Coordinator I also handles payments, acts as a patient advocate and company representative while consistently demonstrating flexibility, cooperation, and support for the office staff.

Summary/Objective

The Patient Access Coordinator I is responsible for providing front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. The Patient Access Coordinator I also handles payments, acts as a patient advocate and company representative while consistently demonstrating flexibility, cooperation, and support for the office staff.

Essential Functions

• Greeting patients at Check In and Check Out, enters demographic information and scan information into EMR
• Obtains patient copays and other payments to post as needed
• Maintaining efficiently and accurately the multi-communications made in the office
• Assumes the role of patient advocate and company representative
• Making every effort to remain a flexible, cooperative, and supportive member of the office staff

Competencies

• Medical Terminology
• EMR experience
• Strong organizational and communication skills
• Customer service oriented

Supervisory Responsibility

None

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The physical demands include frequent mobility and/or sitting required for extended periods of time. Some bending, lifting, and stooping required. Full range of body motion, including manual and finger dexterity and eye-hand coordination. Normal color perception and corrected visual activity. Manual dexterity to operate keyboard, calculator, and photocopier. Involvement with coworkers, management, physicians, staff, hospital personnel, and patients. Occasional high stress work may require dealing with angry, demanding patients and/or personnel.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

High School Diploma or GED Equivalent

Minimum of 2-3 years of experience in a medical or office setting.

Experience with EMR systems is preferred.