Patient Access Coordinator 1

US Digestive Health; Malvern (Chester County); On-site; USD 38,000 - 46,000; Full time

Job summary

US Digestive Health is seeking a Patient Access Coordinator I to support front desk operations in a medical office setting. The role involves greeting patients, handling check-in/check-out, and entering information into the EMR, while also collecting copays and payments as needed.

The position emphasizes patient advocacy, professional representation of the company, and maintaining a cooperative and flexible office environment.

Qualifications

• Must have medical terminology knowledge and EMR experience.
• Strong organizational and communication skills required.
• Customer service oriented approach is essential.

Responsibilities

• Greet patients at Check In and Check Out, enter demographic information and scan data into EMR.
• Obtain patient copays and other payments to post as needed.
• Maintain efficient and accurate multi-communications in the office.
• Act as patient advocate and company representative.
• Be a flexible, cooperative, and supportive member of the office staff.

Skills

Medical Terminology

EMR experience

Organizational skills

Customer service oriented

Education

High School Diploma or GED Equivalent

Job description

Summary/Objective

The Patient Access Coordinator I is responsible for providing front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. The Patient Access Coordinator I also handles payments, acts as a patient advocate and company representative while consistently demonstrating flexibility, cooperation, and support for the office staff.

Essential Functions

• Greeting patients at Check In and Check Out, enters demographic information and scan information into EMR
• Obtains patient copays and other payments to post as needed
• Maintaining efficiently and accurately the multi-communications made in the office
• Assumes the role of patient advocate and company representative
• Making every effort to remain a flexible, cooperative, and supportive member of the office staff

Competencies

• Medical Terminology
• EMR experience
• Strong organizational and communication skills
• Customer service oriented

Supervisory Responsibility

None

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The physical demands include frequent mobility and/or sitting required for extended periods of time. Some bending, lifting, and stooping required. Full range of body motion, including manual and finger dexterity and eye-hand coordination. Normal color perception and corrected visual activity. Manual dexterity to operate keyboard, calculator, and photocopier. Involvement with coworkers, management, physicians, staff, hospital personnel, and patients. Occasional high stress work may require dealing with angry, demanding patients and/or personnel.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

High School Diploma or GED Equivalent

Minimum of 2-3 years of experience in a medical or office setting.