Patient Access Coordinator

Louisiana State University; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Retirement options

Paid holidays

Wellness benefits

Tuition exemption for qualified roles

Training and development opportunities

Employee discounts

Job summary

Louisiana State University (Student Health Center) seeks a Patient Access Coordinator to act as the first point of contact for patients, manage check-in/check-out processes, scheduling, and health records. The role supports a multi-disciplinary Medical Clinics team, including general medicine and gynecology, and collaborates with Our Lady of the Lake Health.

The position emphasizes accurate demographic and insurance data, patient confidentiality, and smooth patient flow through the SHC.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in health care office environment preferred.
• Familiarity with electronic clinic management/health records and HIPAA policies.

Responsibilities

• Schedule, reschedule, cancel and confirm in-person and telehealth appointments and manage provider schedules across clinics.
• Collect and verify insurance information; post co-pays and patient payments; perform daily cash reconciliation.

Skills

Customer service

Communication

Data entry

HIPAA compliance

Education

Bachelor's degree

Health care office experience

Tools

Electronic Health Records (EHR) system

Billing software

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Job Posting Title: Patient Access Coordinator | Position Type: Professional / Unclassified | Department: LSUAM AA - SA - H&WB - SHC - Ops - Fin - Patient Access (Vickie Dedwylder Hendrix (00006679)) | Work Location: Student Health Center (C&l Infirmary) Building | Pay Grade: Professional Hourly

Job Description

The Patient Access Coordinator functions as the initial contact for all incoming patients to the Student Health Center (SHC), including students, spouses, employees (for worker's compensation injuries), campus visitors, and others participating in special camps and programs. The Coordinator is a member of the multi-disciplinary team in the Medical Clinics, including general medicine, gynecology and specialty care. The Coordinator supports both the check-in process, including scheduling and health records, and the check-out process, including accounts receivable. The Coordinator should have a deep appreciation for a collaborative care model, partnering with all areas of the SHC, and be committed to advancing the divisional priorities, and cultivating a working relationship with Our Lady of the Lake Health.

Job Responsibilities

• 40% - Schedule, reschedule, cancel and confirm in-person and telehealth appointments and manage provider schedules in multiple clinics. Greet and direct patients and visitors in a friendly, prompt, and helpful manner. Maintain accuracy of patient demographics, contact information, insurance information and filing status by verifying this information at each patient encounter upon check-in. Ensure required/applicable forms are presented, explained and completed correctly to finalize check-in process. Maintain patient confidentiality and a working knowledge of all relevant policies and procedures, including HIPAA and the SHC eligibility policy. Answer general inquiries related to the SHC routing the inquiry to the appropriate unit, as needed.
• 40% - Collect and review all patient insurance information needed to complete the benefit verification process. Upon check-in, initiate patient tracking in the Electronic Health Records System. Accurately collect and post co-pays and other appropriate fees at check-in. Accurately post patient payments by recording cash, checks and credit card transactions and provide receipts to patients. Respond to patient inquires regarding basic insurance questions. Perform daily cash reconciliation and reporting of individual till.
• 15% - Review forms and records for accuracy and scan to appropriate health record when needed; manage requests to release Protected Health Information (PHI), verifying identity, confirming multiple unique identifiers, and releasing information exactly as specified. Monitor incoming faxes and assign to appropriate staff, when appropriate. Send outgoing faxes (i.e. referrals, refill requests, etc.) to external providers as requested. Serve as backup for merging duplicate health records and run necessary daily reports in absence of Patient Access Manager. Check out patients and complete the patient tracking in the Electronic Health Records System.
• 5% - Other Duties. Performs other duties as assigned by the Executive Director. This includes but is not limited to efforts that support broad division/institution efforts including engaging in in-service opportunities for the division, and other special projects.

Minimum Qualifications

Bachelor's degree LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

• Bachelor's degree
• Two years of health care office experience.
• General administrative and clerical procedures.
• Working knowledge of an electronic clinic management/ health record, healthcare and insurance terminology and procedures.

Additional Requirements / Expectations

Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy Statement 67. This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04. In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of an emergency or closure. May be required to work occasional nights and weekends.

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• health, life, dental, and vision insurance
• flexible spending accounts
• retirement options
• various leave options
• paid holidays
• wellness benefits
• tuition exemption for qualified positions
• training and development opportunities
• employee discounts
• and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance.

Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N): Y

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Posting Date: August 5, 2026

Closing Date: December 3, 2026

University Overview

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College.

In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world‑class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.