Patient Access Coordinator

Cleveland Clinic; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Cleveland Clinic Main Campus is seeking a Patient Access Coordinator to organize the workflow in the Patient Access area and support efficient scheduling across departments.

The role requires coordinating activities, developing programs to improve appointment utilization, and adjusting schedules to meet operational needs. A strong customer-service focus is essential for success.

Qualifications

• High School Diploma or GED.
• Two years of Cleveland Clinic outpatient scheduling experience or equivalent.
• Three years of external outpatient scheduling experience.
• Associate Degree and one year of experience.
• Bachelor’s Degree.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians’ schedules to respond to operational problems.
• Control and audit the reconciliation of daysheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Associate degree

Bachelor’s degree

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Coordinator

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Appointment Center-Clinical and Operational Improvement

Job Code

B16013

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you in enhancing your customer service skills and finding your place within the organization.

A caregiver in this position worksMonday through Friday, 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.

• Develop,implementand oversee programs to improve appointmentutilizationsuchasreminder, follow-up on no-show/cancellation program.

• Coordinate activities and resolve operational problems.

• Adjust employees,patientsand physicians’ schedules to respond to operational problems.

• Control and audit the reconciliation of daysheetsincluding adjusting statistics in the computer data bank.

• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two yearsofCleveland Clinic outpatient scheduling experience or equivalent,includinginteracting with patients,physicians,and other departments on a problem resolution basis

• OR three yearsofexternal outpatient scheduling experience, includingresolving patient scheduling and the coordination of the work of others

• ORAssociateDegreeand one year ofexperience

• ORBachelor’s Degree

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.