Health Unit Coordinator - Med/Surg

Cleveland Clinic; Mayfield Heights (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Join Cleveland Clinic Health System as a Health Unit Coordinator on the Med/Surg floor at Hillcrest Hospital in Mayfield Heights. You will support patient flow, admissions and essential clerical tasks while delivering exceptional service in a Magnet-recognized environment.

Ideal candidates have a high school diploma or GED, strong customer service experience, and basic computer skills with MS Office. The role offers day shifts and a structured schedule in a busy hospital setting.

Qualifications

• High School Diploma or GED is required.
• One year of experience in a customer service-related role.
• Experience with typing, computer training or equivalent coursework.

Responsibilities

• Greet patients and orient new admissions on the unit.
• Respond to patient call lights and complete rounds.
• Assist with admissions, transfers and discharges.
• Help patients and families with wayfinding and resources.
• Assemble and maintain patient records and care documents.
• Handle computer tasks like updating schedules and patient data.
• Assist with unit clerical tasks and troubleshoot equipment.

Skills

Customer service

Typing

Computer training

Education

High School Diploma or GED

College degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Med/Surg

Location

Mayfield Hts

Facility

Hillcrest Hospital

Department

Med/Surg 4Th Floor West-Hillcrest Hospital

Job Code

B12012

Shift

Days

Schedule

6:30am-3:00pm

Job Summary

Job Details

Join Cleveland Clinic and experience world‑class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

Hillcrest Hospital’s 4 West Tower Complex Medical Care unitprovidesorthopaedicsurgery, neurosurgery, and trauma services to adult and geriatric patientsrequiringmedical, surgical, and telemetry care.Heart conditions, vascular and neurological diseases, and congestive heart failure are just a few of this unit’s clinical specialties, but as a Level 2 trauma unit, caregivers can also gain valuable trauma experience and skills in a fast‑paced environment. By taking this opportunity,you’llbe a part of a collaborative team with endless learning opportunities.As a Health Unit Coordinator on this floor, your daily responsibilities will include performing various administrative and clerical tasks to support the organization and flow of the department. Here, you will provide exceptional customer service to patients, families and visitors, ensuring everyone has the best experience possible.

This position provides opportunities for growth, including tuition reimbursement, resources to learn and grow, a fulfilling career and comprehensive benefits that invest in your health, your physical and mental well being, and your future.

A caregiver in this role works days from 6:30 a.m. – 3:00 p.m. The schedule alternates between three 8-hour shifts one week and two 8-hour shifts the next.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and directing them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Handle various computer tasks, such as updating schedules and managing patient information.

• Assist with unit clerical functions and in trouble‑shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service‑related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye‑hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.