Health Unit Coordinator

Cleveland Clinic; Mayfield Heights (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Join Cleveland Clinic Hillcrest Hospital as a Health Unit Coordinator. You will be part of a dedicated team on the Med/Surg 3Rd Floor, handling patient admissions, records, and communications to ensure efficient department flow.

The role requires customer-focused service, strong clerical skills, and the ability to coordinate with nurses and physicians to support patient care. Evening shifts with weekend/holiday rotation are included.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of experience in a customer service-related role.
• Experience with typing, basic computer tasks, and office software helpful.

Responsibilities

• Greet, welcome and orient newly admitted or transferred patients.
• Respond to patient call lights and perform rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct to resources.
• Assemble and maintain patient medical records and related documents.
• Assist with unit clerical tasks and troubleshoot equipment such as call systems and phones.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

College degree (preferred)

Tools

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator

Location

Mayfield Hts

Facility

Hillcrest Hospital

Department

Med/Surg 3Rd Floor-Hillcrest Hospital

Job Code

B12012

Shift

Evenings

Schedule

2:30pm-11:00pm

Job Summary

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

3 Main is divided into three wings, West, South, and East, that deliver comprehensive medical, surgical, and telemetry care to adult and geriatric patients with a broad range of acute and chronic conditions. Care includes the management of heart failure, COPD, infections, gastrointestinal disorders, and other complex health issues, along with specialized services in cardiac/post-catheterization, renal, respiratory, vascular, diabetes, wound, and ostomy care. Two of the wings feature private rooms and blends elements of both complex care and medical-surgical environments, enabling them to meet diverse patient needs while maintaining a strong commitment to high-quality, patient-centered care.

As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position works evenings from 2:30 p.m. – 11:30 p.m. with every other weekend and 3 holidays per year requirements.The schedule alternates between four 8-hour shifts one week and five 8-hour shifts the next.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and direct them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.