Patient Access Coordinator

Canyon Ranch; Town of Texas, Northern (WI, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Spa access

Comprehensive health plan

25 days paid time off

Supplemental health care options

Employer-paid life insurance

Paid maternity leave

Professional growth opportunities

Job summary

Canyon Ranch is seeking an Administrative support specialist to lead the administrative efforts for the Medical and Health & Performance teams. You will ensure smooth patient flow, accurate scheduling, and compliant handling of medical records while delivering outstanding guest service.

Ideal candidates have an associate degree or equivalent, experience with EHR systems, and strong professional communication to uphold Canyon Ranch’s philosophy of wellness and hospitality across all locations.

Qualifications

• Associate degree or equivalent experience.
• Preferred experience with Electronic Health Records Systems.
• Strong communication skills and professionalism in all situations.
• Possesses a working knowledge of medical office operations.
• Knowledge of office & administrative protocols.
• Demonstrates an understanding of the philosophy of Canyon Ranch and its practical application.

Responsibilities

• Lead the team providing administrative support for Medical and Health & Performance departments
• Deliver exceptional customer service and ability to lead through example.
• Manages confidential medical records and ensures compliance.
• Coordinates and adjusts appointments for providers and guests.
• Handles guest check-in, billing, paperwork, and Medicare requirements.

Skills

Administrative support

Customer service

Communication skills

Professionalism

Medical office operations

Education

Associate degree or equivalent experience

Tools

Electronic Health Records

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a recipient of Travel + Leisure’s Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award. Most recently, Canyon Ranch was honored by the MICHELIN Guide as the top wellness hotel and #1 resort in the Americas. with the Tucson and Lenox resorts having received prestigious MICHELIN Keys recognizing excellence in hospitality.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Lead the team providing administrative support for Medical and Health & Performance departments
• Deliver exceptional customer service and ability to lead through example.
• Manages confidential medical records and ensures compliance.
• Coordinates and adjusts appointments for providers and guests.
• Handles guest check-in, billing, paperwork, and Medicare requirements.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Associate degree or equivalent experience.
• Preferred experience with Electronic Health Records Systems.
• Strong communication skills and professionalism in all situations.
• Possesses a working knowledge of medical office operations.
• Knowledge of office & administrative protocols.
• Demonstrates an understanding of the philosophy of Canyon Ranch and its practical application.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.