Patient Access Coordinator

Hazelden Betty Ford; Rancho Mirage (CA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a mission-driven organization dedicated to healing and recovery. As a Patient Access Coordinator, you will be the first point of contact for individuals seeking help. This role blends customer service and clinical assessment to ensure callers receive the support they need. With comprehensive training and a commitment to employee growth, this position offers a unique opportunity to make a meaningful impact in the lives of those affected by addiction. The organization values diversity and is dedicated to creating a supportive work environment where every employee can thrive. If you are passionate about helping others and want to be part of a team that is changing lives, this role is for you.

Benefits

Competitive Health, Dental and Vision Plans

Retirement savings plan with employer match

Paid time-off

Tuition reimbursement

Qualifications

• Associates Degree or 3 years equivalent experience required.
• 3 years customer service and 1 year call center experience needed.

Responsibilities

• Provide resolution to caller’s needs using customer service skills.
• Conduct screenings to determine clinical fit for services.

Skills

Customer Service

Sales Skills

Multi-tasking

Technology/Computer Skills

Education

Associates Degree

3 years equivalent experience

Tools

Medical EHR

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits. PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate. Customer service and sales are important skills, along with the ability to multi-task.

• Utilize customer service and sales skills to provide resolution to caller’s needs.
• Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
• Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
• Manage patient caseload to ensure conversion to admit.
• Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.

This job requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA or at the Hazelden Betty Ford Foundation in Center City, MN. The hours for the training are Monday – Friday, 8 AM – 4:30 PM. The employee must demonstrate job proficiency before they are approved to start working remotely. Ability to work remotely depends on continued job performance that is measured by attendance, punctuality, job metrics and call monitoring.

Qualifications

Required Qualifications:

• Associates Degree or three years equivalent experience
• 3 yrs customer service experience
• 1 yr call center or health care experience
• Strong technology/computer skills i.e. experience working with Medical EHR, comfortable navigating various system applications.

Preferred Qualifications:

• Experience working with health care insurance and finances
• Recovery and 12-step knowledge
• Experience in a chemical dependency or behavioral health setting

Overview

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence-based practices that help people reclaim their futures and restore their hope.

Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Salary: USD $24.40 - USD $34.44 /Hr.