Patient Access Coordinator

Hazelden Betty Ford Foundation; Rancho Mirage (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking Patient Access Coordinators to serve as the first point of contact for applicants seeking care. This role is crucial in ensuring a seamless experience, requiring exceptional customer service and sales skills to assess callers' needs effectively. Successful candidates will manage patient caseloads and ensure accurate documentation in electronic health records. With a focus on high-level assessments, this position offers the opportunity to make a significant impact on individuals seeking help. Join a dedicated team committed to providing quality care and support in a dynamic environment.

Qualifications

• Strong customer service and sales skills are essential for this role.
• Ability to conduct assessments and manage patient information effectively.

Responsibilities

• Answer calls and conduct assessments to determine clinical appropriateness.
• Collaborate with teams to resolve caller issues and set up appointments.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants, aiming for one-call resolution. PACs answer calls live, conducting high-level assessments to determine clinical appropriateness for our facilities and verifying benefits. They collaborate with various organizational roles to resolve caller issues on the first call and set up appointments for clinical assessments when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to resolve caller needs.
2. Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance/benefit information to assess eligibility for programs at HBFF locations.
4. Manage patient caseload to ensure successful conversion to admission.
5. Ensure accurate documentation in patient records for complete registration in the EHR.

Training and Work Location

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Employees must demonstrate proficiency before transitioning to remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.