Patient Access Coordinator

Baptist Health; New Albany (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in New Albany, IN is seeking a Patient Access Coordinator for the Endocrinology department. This full-time, first-shift role involves patient registration, eligibility verification, and front-desk support to ensure smooth clinic operations.

The ideal candidate will have a high school diploma or equivalent and experience in patient access or registration, with strong customer service and communication skills. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Registration experience preferred.
• Keywords: Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative.

Responsibilities

• Register patients in a timely and accurate manner and collect demographic and insurance information.
• Verify insurance eligibility and benefits prior to visits.
• Answer phones, direct inquiries, and assist patients in person.
• Establish patient payment estimates and assist with point-of-service collections.
• Communicate benefits and payment plans with patients and families.
• Pre-register patients and maintain accurate visit information in the system.
• Maintain knowledge of access services regulations and compliance requirements.
• Deliver excellent customer service to patients, staff, and physicians.

Skills

Patient access

Front desk

Customer service

Administrative

Education

High school diploma or equivalent

Job description

Summary Job Description: Baptist Health Medical Group Patient Access Coordinator Endocrinology New Albany, Indiana First Shift/Full Time

Principle Duties and Responsibilities: These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities.
• Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients.
• Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.

Minimum Education, Training and Experience Required

• High school diploma or equivalent
• Registration Experience Preferred
• Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

Baptist Health is an Equal Employment Opportunity employer.

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves.

The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana.

Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama.

Baptist Health employs more than 24,000 people in Kentucky and surrounding states.

Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.

Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians.

Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law.

Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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