Patient Access Coordinator

Baptist Health; New Albany (IN); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Baptist Health Medical Group seeks a Patient Access Coordinator for the Vascular Surgery program in New Albany, Indiana. This full-time role supports patient intake, insurance verification, scheduling and front-desk operations.

The coordinator will register patients, explain benefits, collect co-pays and ensure accuracy of health information while delivering high-quality customer service in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Registration or front desk experience preferred.
• Excellent customer service and communication skills.
• Ability to verify insurance and perform eligibility checks.

Responsibilities

• Register patients accurately with demographic and insurance information.
• Direct and assist patients; answer phones and handle inquiries.
• Verify eligibility and benefits prior to visits.
• Explain financial responsibilities and collect patient portions as needed.
• Pre-register patients and communicate payment plans when applicable.

Skills

Customer service

Front desk

Administrative skills

Office administration

Education

High school diploma or equivalent

Job description

## Patient Access CoordinatorApply: Louisville, KY: Full time: Posted Today: R26103461**Summary****Job Description:**Baptist Health Medical GroupPatient Access CoordinatorVascular SurgeryNew Albany, IndianaFull time/First shift**Principle Duties and Responsibilities:**These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:* Demonstrates a commitment to the mission, vision and values of Baptist Health.* Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.* Directs patients, answers the phone, and handles inquiries.* Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.* Demonstrates skill with all applicable access software systems.* Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.* Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.* Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.* Performs other related duties as assigned or requested in order to maintain a high level of service.* Completes required continuous training and education, including department specific requirements.* Maintains all patients visit information within the system, updating as requested.* Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services**Minimum Education, Training and Experience Required*** High school diploma or equivalent* Registration Experience PreferredPatient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*