Patient Access Coordinator

Baptist Health; New Albany (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to clinical excellence and teamwork. As a Patient Access Coordinator, you will play a vital role in ensuring a seamless patient experience from registration to service delivery. Your skills in customer service and insurance verification will be essential in supporting patients and healthcare providers alike. This position offers an opportunity to grow within a supportive environment that values innovation and collaboration. If you are passionate about making a difference in healthcare, we encourage you to apply and become part of our family.

Qualifications

• High school diploma or equivalent required.
• Experience in patient registration preferred.

Responsibilities

• Register patients accurately and timely, ensuring insurance info is correct.
• Provide excellent customer service to patients and staff.
• Verify eligibility and compliance with Medicare before visits.

Skills

Customer Service

Patient Registration

Insurance Verification

Access Software Systems

Education

High School Diploma

Job description

Job Description:

Baptist Health Medical Group

Patient Access Coordinator

Behavioral Medicine

New Albany, Indiana

Full Time/First Shift

Principle Duties and Responsibilities:

These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.

• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.

• Directs patients, answers the phone, and handles inquiries.

• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.

• Demonstrates skill with all applicable access software systems.

• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.

• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.

• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.

• Performs other related duties as assigned or requested in order to maintain a high level of service.

• Completes required continuous training and education, including department specific requirements.

• Maintains all patients visit information within the system, updating as requested.

• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

• High school diploma or equivalent

• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.