Patient Access Coordinator

Hazelden Betty Ford Foundation; Kansas City (MO); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Kansas City. This role involves utilizing exceptional customer service and sales skills to assist callers and determine their eligibility for vital substance abuse services. As part of a supportive environment, you will manage patient caseloads and ensure accurate documentation in electronic health records. With the opportunity for remote work following initial training, this position is perfect for those looking to make a meaningful impact in the lives of others while developing their skills in a rewarding field.

Qualifications

• Strong customer service and sales skills are essential for this role.
• Ability to conduct clinical screenings and manage patient information.

Responsibilities

• Provide resolution to caller's needs using customer service and sales skills.
• Conduct screenings to determine clinical fit for substance abuse services.

Skills

Customer Service Skills

Sales Skills

Clinical Screening

Documentation Skills

Job description

Responsibilities

1. Utilize customer service and sales skills to provide resolution to caller's needs.
2. Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance/benefit information to determine eligibility for programs at HBFF locations.
4. Manage patient caseload to ensure conversion to admit.
5. Ensure appropriate documentation is recorded in patient records for complete and accurate registration in the EHR.

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Job proficiency must be demonstrated before transitioning to remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.