Patient Access Coordinator

Baptist Health; Frankfort (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Retirement with Company Match

Generous Paid Time Off

Short/Long Term Disability

Job summary

Baptist Health in Kentucky seeks a Patient Access representative for BHMG Specialty Clinics to perform front desk duties, greet patients, verify demographics and insurance, register patients, obtain signatures, determine out-of-pocket costs, collect payments, and provide financial counseling as needed.

This role emphasizes accuracy, customer service, and clerical skills in a multi-disciplinary medical office setting.

Qualifications

• High school diploma or equivalent required.
• Computer skills required.
• Clerical experience in the medical office setting preferred.
• Other education preferred.

Responsibilities

• Greet patients and visitors at the point of service.
• Verify patients’ demographic and insurance information.
• Register patients and obtain necessary signatures.
• Determine out-of-pocket expenses and collect payments as appropriate.
• Provide financial counseling when needed.
• Schedule appointments and manage patient flow.
• Operate switchboard and manage basic medical records.
• Maintain accuracy and deliver excellent customer service.

Skills

Customer service

Clerical skills

Accuracy

Education

High school diploma or equivalent

Other education preferred

Tools

Computer skills

Job description

Summary Job Description

BHMG Specialty Clinics Job Description: Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office. Patient Access Representatives perform front office duties under the general direction of the Clinical/Practice Manager or designee. These duties include, but are not limited to, greeting patients and visitors; verifying patients’ demographic and insurance information; registering patients; obtaining necessary signatures; determining patients’ out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; and medical records management. Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role. High school diploma or equivalent required. Computer skills required. Clerical experience in the medical office setting preferred. Other education preferred.

Benefits

• Health, Vision, and Dental Insurance
• Retirement with Company Match
• Generous Paid Time Off (Including Maternity/Paternity Leave)
• Short/Long Term Disability

Equal Employment Opportunity

Baptist Health is an Equal Employment Opportunity employer.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

Notice of Non-Discrimination and Accessibility to Services

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy