Patient Access Coordinator

RWJBarnabas Health; East Brunswick Township (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Student Loan Planning Support

Life and Disability Insurance

Wellness Programs

Job summary

RWJBarnabas Health seeks a Patient Access Coordinator in East Brunswick to be the first point of contact for patients, families, and visitors. You will handle patient registration, insurance verification, financial clearance, copay collection, referrals, and directing visitors to appropriate services.

The role emphasizes exceptional customer service, accurate data entry, and collaboration with the Patient Access team to ensure timely, compassionate care. Benefits and growth opportunities offered.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of Hospital or Medical experience.
• Ability to demonstrate the five Corporate Values of CSH Excellence, Compassion, Teamwork, Innovation and Fun.
• Must exhibit customer service and interpersonal skills, as well as problem solving abilities.
• Basic PC skills required.

Responsibilities

• Greet visitors and patients in a warm, friendly manner in person and on the phone.
• Register patients and verify insurance and financial information.
• Direct visitors and support the Patient Access team to ensure timely services.
• Collect copays and referrals as needed and log visits in the information system.
• Monitor lobby safety and schedule ACC appointments.

Skills

Customer service

Interpersonal skills

Problem solving abilities

Multitasking

Communication

Education

High School Diploma or equivalent

Job description

Job Title: Patient Access Coordinator

Location: East Brunswick (EB)

Department Name: Patient Access Services

Req #: 0000264636

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Coordinator serves as the first point of contact for patients, families, and visitors, providing exceptional customer service while ensuring a welcoming and efficient registration experience. This role is responsible for patient registration, insurance verification, financial clearance, collecting copays and referrals, and directing visitors, while supporting the Patient Access team to ensure timely, accurate, and compassionate services.

As a Patient Access Coordinator, a typical daymight include:

• Greet all visitors, patients, and families in a warm friendly manner in person and on the phone
• Provide visitors with visitor stickers and monitor that stickers are worn while visitors are on CSH premises
• Provide general information as requested, and direct visitors appropriately
• Determine the registration and or financial counseling needs of all patients who arrive for treatment
• Ensure that these patients are assisted by staff in a timely fashion in order to receive treatment as scheduled
• Request payment at time of service for co pays or other amounts due from the patient according to the Hospital's policy
• Collect insurance referrals from patients as needed
• Assist staff with other clerical duties, including patient registration and insurance verification as needed
• Log patient visits of patients in the hospital's information system
• Monitor lobby for safety
• Schedules ACC appointments and performs scheduling functions, confirms appointments,

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.

• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High School Diploma or equivalent required
• Minimum of one year of Hospital or Medical experience
• Ability to demonstrate the five Corporate Values of CSH Excellence, Compassion, Teamwork, Innovation and Fun
• Must exhibit customer service and interpersonal skills, as well as problem solving abilities
• Basic PC skills required

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.