Patient Access Coordinator

RWJBarnabas Health; Lakewood Township (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Life Insurance

Wellness Programs

Pet Insurance

Job summary

RWJBarnabas Health is hiring a Patient Access Coordinator for Monmouth Medical Center South in Lakewood, NJ. This hourly, day-shift role supports the Wound Care Center with patient scheduling, registration, authorization management, and front desk operations.

The coordinator ensures accurate patient records, regulatory compliance, and smooth patient flow, serving as the primary contact for patients and referrals while maintaining exceptional customer service.

Qualifications

• Two years of healthcare scheduling, registration, or patient access experience.
• Knowledge of Medicare, Medicaid, and commercial insurance authorization processes preferred.
• Strong understanding of healthcare operations and medical terminology.
• Experience with wound care or hospital-based clinics preferred.
• EPIC experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Schedule wound care and hyperbaric medicine appointments using the EMR and scheduling systems.
• Coordinate new patient referrals, consultations, follow-up appointments, HBO evaluations, and treatment schedules.
• Verify patient demographics, insurance, referral, authorization, and registration information before appointments.
• Obtain and maintain required authorizations, referrals, and payer documentation to support timely patient care and reimbursement.
• Serve as the primary receptionist for the department and greet patients and visitors professionally.

Skills

Healthcare scheduling

Registration

Patient access

EPIC experience

Insurance authorization

Education

High School Diploma or equivalent

Tools

EPIC EHR

Job description

Job Title: Patient Access Coordinator

Location: MMC Southern Campus

Department Name: Wound Care Center

Req #: 0000263120

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

Patient Access Coordinator opening is the first face for a patient entering one of our RWJBH facilities! The Patient Access Coordinator is responsible for patient scheduling, registration, insurance verification, authorization management, front desk operations, and coordination of administrative functions supporting the Wound Care and Hyperbaric Medicine Program.

This position serves as the primary point of contact for patients and referral sources while ensuring accurate patient records, regulatory compliance, efficient patient flow, and exceptional customer service.

As a Patient Access Representative, a typical daymight include:

• Schedule wound care and hyperbaric medicine patient appointments utilizing the electronic medical record and scheduling systems.
• Coordinate new patient referrals, consultations, follow-up appointments, HBO evaluations, and treatment schedules.
• Verify patient demographic, insurance, referral, authorization, and registration information prior to appointments.
• Obtain and maintain required authorizations, referrals, and payer documentation to support timely patient care and reimbursement.
• Serve as the primary receptionist for the department by greeting patients, visitors, and referral sources in a professional and courteous manner.
• Answer incoming telephone calls, manage voicemail communications, and route inquiries to appropriate clinical or administrative personnel.
• Monitor daily schedules, cancellations, no-shows, and missed appointments while conducting timely patient follow-up and reschedulingactivities.
• Coordinate with physicians, referral sources, case managers, home care agencies, and hospital departments to facilitate patient access and continuity of care.
• Scan, upload, and maintain patient records, orders, authorizations, and supporting documentation within the electronic medical record.
• Perform charge reconciliation, registration audits, work queue management, and other administrative tasks supporting revenue cycle integrity.
• Assist leadership in monitoring patient census, provider schedules, treatment capacity, and clinic utilization to optimize operational performance.
• May perform other duties as assigned or directed by management.

This role might be for you if:

• You lead with compassion in interactions and have patience and empathy.
• You are extremely detail oriented and organized.
• You are willing and able to come on-site to Monmouth Medical Center South in Lakewood, NJ
• You can meet the 40 hour per week schedulingrequirements.

To be considered for this opportunity, you must meet the following requirements:

• You have a High School Diploma or equivalent.
• Minimum two years of healthcare scheduling, registration, patient access, or medical office experience.
• You have developed a strong understanding of healthcare operations and medical terminology.
• Experience with wound care, hyperbaric medicine, outpatient services, or hospital-based clinics preferred.
• EPIC experience preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance authorization processes preferred.

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.