Patient Access Coordinator

Palmetto Infusion; Columbia (SC); On-site; USD 36,000 - 45,000; Full time

Job summary

Palmetto Infusion is seeking a Patient Access Coordinator to facilitate patient access to infusion services. This role involves welcoming new patients, assisting with financial processes, and working collaboratively with team members to enhance patient care. The position offers a unique opportunity to contribute to a compassionate healthcare environment, ensuring accessibility to essential medications and support.

Benefits

Competitive Compensation

Comprehensive Medical Insurance

Dental and Vision Insurance

401K Retirement Plan

Paid Time Off

Qualifications

• 1 year of healthcare or customer service experience is preferred.
• Proficient in MS Office programs.
• Ability to maintain composure in a fast-paced, changing environment.

Responsibilities

• Serve as a contact point for new patients.
• Assist patients in obtaining funding and setting up payment plans.
• Perform in-depth welcome calls and explain patient responsibilities.

Skills

Communication

Teamwork

Customer Service

Adaptability

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

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About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Patient Access Coordinator functions as a point of contact and financial liaison for new patients. Their role is to perform an in-depth welcome call and aid patients in obtaining any available funding assistance for their treatment, arranging payment plans, and ensuring our patients have access to critically important medication therapy.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent
• One year of healthcare experience or customer service experience
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.
  
  

Essential Functions:

• Provides timely acceptance and completion of new referrals.
• Accurately calculates and quotes patient pay responsibility through coordination of benefits, evaluating copay structures, and completing a comprehensive insurance benefits summary.
• Performs in-depth welcome call to new patients.
• Assists with obtaining financial hardship information for evaluation.
• Utilizes the EMR software exclusively for the purposes of communicating and documenting patient information.
• Evaluates new patients that have outstanding balances from previous service and compliance with payment arrangements.
• Enrolls patients in copay assistance and foundation grants, at the start of care.
• Participates in the orientation of other staff as requested.
• Takes initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management.
• Maintain knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops.
  
  

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays
  
  

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
  
  

Other

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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