Patient Access Coordinator

Vaemergency; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Coordinator to manage registration duties, train staff, and ensure customer satisfaction. The ideal candidate will possess strong knowledge in patient access and demonstrate excellent customer service skills. This role is pivotal in supporting the Patient Access team as a resource for operational excellence.

Qualifications

• 1 year relevant Patient Access experience required.
• 3 years experience with Customer Service or Patient Access preferred.

Responsibilities

• Coordinate patient registration and insurance information.
• Train and oversee Patient Access Registration staff.
• Audit processes and deliver insights based on data analysis.

Skills

Customer Service

Patient Access Knowledge

Auditing Skills

Education

High School Graduate or Equivalent

Job description

The Patient Access Coordinator is responsible for coordinating all duties related to Registration/Patient Access Insurance Cash Collections Quality Compliance Customer Satisfaction and training support. The Coordinator role requires the demonstration of knowledge by the use of multiple systems complex payor requirements area specific knowledge and the ability to communicate in a professional and goal directed manner with patients internal customers and payers. Maintains knowledge of policies and procedures to support Patient Access Specialists as a first line resource/contact. Understands staffing patterns and supports the Supervisory Team to ensure coverage is appropriate at all times which will include working in multiple areas at the request of the Supervisory Team. The PA Coordinator will be required to audit processes and make recommendations using data and root cause analysis. Understands all Revenue Cycle and Patient Access Goals and is a role model for all staff.

• Registration- Obtain and revise patient demographic insurance and account information to ensure payment and registration is correct.
• Trains and coordinates the work of Patient Access Registration staff.
• Receives funds issues receipts balances cash journals and makes deposits.
• Provides services in a way that maximizes satisfaction and loyalty of those served by Patient
• Access and maintains confidentiality of patient information.
• Maintains current working knowledge of Access policies and procedures.
• Performs area-specific support activities.
• In addition to the above job responsibilities, other duties may be assigned.
  

Position Compensation Range: $17.31 - $26.83 Hourly

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent
Experience: 1yr relevant Patient Access experience required 3 yrs experience with Customer Service or Patient Access preferred.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.