Patient Access Specialist

Medical University of South Carolina; Charleston, Northern (SC, KY); Hybrid; USD 37,000 - 46,000; Part time

Job summary

Medical University of South Carolina is seeking a Part-time Patient Access Specialist for the NEW MUSC Kiawah Island therapy clinic. The role serves as the first point of contact for patients, handling scheduling, insurance verification, registration, and billing tasks to ensure a smooth patient experience.

Requirements include a high school diploma or GED with at least two years in a medical office or call center setting, and the ability to manage forms, eligibility, and patient inquiries.

Qualifications

• High school diploma or GED with 2 years in medical office or call center.
• Ability to verify insurance and collect demographic information.
• Strong communication and organizational skills.

Responsibilities

• Schedule, change, cancel, coordinate, and confirm appointments.
• Verify and update insurance and demographics for accuracy.
• Assist with completing forms for regulatory compliance.
• Register and bill, and determine patient financial responsibility.
• Inform patients about Financial Assistance and patient rights.
• Maintain scheduling density and accuracy of records.
• Identify and resolve issues promptly and professionally.

Skills

Scheduling

Customer service

Insurance verification

Education

High School Diploma or GED

Two years experience in Medical Office/Call Center/Customer service

Job description

Job Description Summary

Part-time patient scheduler for NEW MUSC Kiawah Island therapy clinic.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000251 CHS OH - Administration - Therapeutic Services

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Job Description

The Patient Access Specialist has, at minimum, a high school diploma or GED and serves as the initial contact for patients and customers, both in-person and via telephone. The primary responsibilities include assisting patients with scheduling, completing financial clearance activities, and enhancing the overall patient experience within the clinic by:

• Appointment Scheduling: Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments, including new and returning patients.
• Insurance Verification: Verifies and updates patients’ insurance and demographic information, ensuring accurate billing and compliance with payor requirements.
• Forms Completion: Follows regulatory and organizational processes to ensure patients complete necessary forms for compliance.
• Insurance verification: Verifies insurance benefits and addresses patient inquiries or directs them to the appropriate resources within the health system.
• Registration and Billing: Enters appointment information, facilitates registration, prepares patient documents, and determines patient financial responsibility.
• Patient Assistance: Assists patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices.
• Productivity and Compliance: assists in maintaining clinic scheduling density and productivity benchmarks, maintains accurate records, and ensures compliance with regulations.
• Problem Resolution: Identifies and resolves issues promptly and professionally.

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Physical Requirements

Mobility & Posture

• Standing: Continuous
• Sitting: Continuous
• Walking: Continuous
• Climbing stairs: Infrequent
• Working indoors: Continuous
• Working outdoors (temperature extremes): Infrequent
• Working from elevated areas: Frequent
• Working in confined/cramped spaces: Frequent
• Kneeling: Infrequent
• Bending at the waist: Continuous
• Twisting at the waist: Frequent
• Squatting: Frequent

Manual Dexterity & Strength

• Pinching operations: Frequent
• Gross motor use (fingers/hands): Continuous
• Firm grasping (fingers/hands): Continuous
• Fine manipulation (fingers/hands): Continuous
• Reaching overhead: Frequent
• Reaching in all directions: Continuous
• Repetitive motion (hands/wrists/elbows/shoulders): Continuous
• Full use of both legs: Continuous
• Balance & coordination (lower extremities): Frequent

Lifting & Force Requirements

• Lift/carry 50 lbs. unassisted: Infrequent
• Lift/lower 50 lbs. from floor to 36": Infrequent
• Lift up to 25 lbs. overhead: Infrequent
• Exert up to 50 lbs. of force: Frequent

Examples:

• Transfer 100 lb. non-ambulatory patient = 50 lbs. force
• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
• Push patient stretcher one-handed = 25 lbs. force

Vision & Sensory

• Maintain corrected vision 20/40 (one or both eyes): Continuous
• Recognize objects (near/far): Continuous
• Color discrimination: Continuous
• Depth perception: Continuous
• Peripheral vision: Continuous
• Hearing acuity (with correction): Continuous
• Tactile sensory function: Continuous
• Gross motor with fine motor coordination: Continuous
• Olfactory (smell) function: Continuous
• Respirator use qualification: Continuous

Work Environment & Conditions

• Effective stress management: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees