Patient Access Coordinator

C002 Medical University Hospital Authority (MUHA); Charleston (SC); On-site; USD 28,000 - 39,000; Full time

Job summary

The Medical University of South Carolina (MUSC) seeks a Patient Access Coordinator to assist patients and caregivers in overcoming healthcare access barriers and to coordinate calls between patients and the care team. This role emphasizes accurate scheduling and effective communication within a busy hospital environment.

Under indirect supervision, you will coordinate complex follow-up appointments, manage referrals and authorizations, and ensure confidentiality and patient-centered service

Qualifications

• High school diploma and three years related healthcare experience or an Associate's degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience.
• Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions.
• Organizational, time management, problem solving skills required.

Responsibilities

• Assist patients and caregivers to navigate the healthcare system and act as a liaison between patients and the hospital care team.
• Schedule multidisciplinary and ancillary clinics across the enterprise, including series scheduling and resource alignment.
• Manage referral authorizations and stay informed about financial and drug assistance resources.
• Maintain accuracy and confidentiality while handling multiple assignments under deadline pressure.

Skills

Interpersonal skills

Organizational skills

Written and verbal communication

Attention to detail

Deadline management

Call center experience

Education

High school diploma

Associates degree

Bachelor's degree

Tools

Epic

MS Office Suite

MS Outlook

Job description

Job Description Summary

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC000556 CHS - Oncology - Radiation (Main) Pay Rate Type Hourly Pay Grade Health-23 Scheduled Weekly Hours 40 Work Shift Job Description This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods. Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity, and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays as needed. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Additional Job Description

High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.