Oncology Patient Coordinator

C002 Medical University Hospital Authority (MUHA); United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Medical University of South Carolina seeks an Oncology Patient Coordinator to support care coordination for oncology patients and act as the primary contact for new and existing referrals. You will perform registration, deliver patient‑centered service, and communicate across service areas to optimize patient flow.

The role requires strong customer service, clinical terminology knowledge, and the ability to multitask in a fast-paced hospital setting, working with nurses and care teams to ensure

Qualifications

• Bachelor degree from an accredited university and 1 year of healthcare experience or high school diploma and 5 years of job experience in referral management, oncology navigation or patient access.
• Strong interpersonal skills, ability to establish and maintain collaborative relationships both internally and externally, strong organizational skills.
• Ability to rapidly prioritize/reprioritize and communicate effectively in written and verbal form.

Responsibilities

• Assist the patient to better direct their own health care experience using screening and reinforcement of the treatment plan, educational programs, and linkage to health services and community resources.
• Serve as a patient liaison to assist patients and caregivers in scheduling within the complex healthcare system.
• Act as an advocate for an individual's health care needs by identifying and communicating opportunities for care intervention that have been established by the RN Navigator or Coordinator, including identifying and addressing gaps in care.

Skills

Customer service

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Multitasking

Critical thinking

Education

Bachelor degree from an accredited university

High school diploma + 5 years experience

Tools

Hospital information systems

Word processing

Job description

Job Description Summary

Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC004782 ORBG - Cancer Oncology Center Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 36 Work Shift

Job Description

In collaboration with the oncology nurse navigator, the oncology patient coordinator provides comprehensive support to the coordination of care for oncology patients. This role serves as a primary point of contact for coordinating new and existing patient referrals. In addition to clerical support, this role will perform registration functions, provide excellent patient focused customer service, and communicate effectively to service delivery areas to maximize patient flow.

• 30% - Job Responsibility: Assist the patient to better direct their own health care experience using screening and reinforcement of the treatment plan, educational programs, and linkage to health services and community resources.
• 40% Job Responsibility: Serve as a patient liaison to assist patients and caregivers in scheduling within the complex healthcare system.
• 30% - Job Responsibility: Act as an advocate for an individual's health care needs by identifying and communicating opportunities for care intervention that have been established by the RN Navigator or Coordinator, including identifying and addressing gaps in care.

Education: Bachelor degree from an accredited university and 1 year of healthcare experience or high school diploma and 5 years of job experience in referral management, oncology navigation or patient access. In addition, the applicant must have considerable knowledge of complex medical terminology, strong interpersonal skills, ability to establish and maintain collaborative relationships both internally and externally, strong organizational skills, ability to rapidly prioritize/reprioritize, strong verbal and written communication skills, ability to work autonomously and in teams, critical-thinking skills, and ability to multi-task.

Experience: 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Physical Requirements

• Ability to perform job functions while standing. (Continuous)
• Ability to perform job functions while sitting. (Continuous)
• Ability to perform job functions while walking. (Continuous)
• Ability to climb stairs. (Infrequent)
• Ability to work indoors. (Continuous)
• Ability to work outside in temperature extremes. (Infrequent)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined/cramped spaces. (Frequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Continuous)
• Ability to twist at the waist. (Frequent)
• Ability to squat and perform job functions. (Frequent)
• Ability to perform "pinching" operations. (Frequent)
• Ability to perform gross motor activities with fingers and hands. (Continuous)
• Ability to perform firm grasping with fingers and hands. (Continuous)
• Ability to perform fine manipulation with fingers and hands. (Continuous)
• Ability to reach overhead. (Frequent)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to use lower extremities for balance and coordination. (Frequent)
• Ability to reach in all directions. (Continuous)
• Ability to lift and carry 50 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36\" to overhead 25 lbs. (Infrequent)
• Ability to exert up to 50 lbs. of force. (Frequent)
• Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand.
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Good peripheral vision capabilities. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to deal effectively with stressful situations. (Continuous)
• Ability to work rotating shifts. (Frequent)
• Ability to work overtime as required. (Frequent)
• Ability to work in a latex safe environment. (Continuous)
• Ability to maintain tactile sensory functions. (Continuous)
• Ability to maintain good olfactory sensory function. (Continuous)
• Ability to be qualified physically for respirator use, initially and as required. (Continuous)

E-Verify & Equal Opportunity

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.