Patient Access Coordinator

IHA; Brighton (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Trinity Health in the United States is seeking a Coordinator, PA & PreService to oversee the workflow in Patient Access and support leadership in daily operations. You will coordinate scheduling, registration and financial clearance, mentor junior staff and help develop policies to improve patient flow and experience while ensuring regulatory compliance and quality services.

This full-time evening shift requires collaboration with leadership and a focus on process improvement and staff

Qualifications

• High school graduate or equivalent / GED.
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration.
• Ability to obtain a HFMA CRCR & / or NAHAM CHAA within one year of hire.
• Previous Leadership Experience.
• Knowledge of federal or state government agencies including Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Responsibilities

• Coordinate operations and staffing of Patient Access areas.
• Mentor on onboarding and ongoing education of colleagues.
• Develop policies and procedures for patient information, wayfinding, office management, patient registration and financial screening.
• Lead and coordinate onsite orientation of new colleagues and participate in performance evaluations.

Education

High school diploma or equivalent

Job description

Description

Evening Shift Monday-Friday 1pm-9:30pm with additional on-call requirement every other weekend.

Employment Type

Full time

Shift

Evening Shift

Description

Evening Shift Monday-Friday 1pm-9:30pm with additional on-call requirement every other weekend.

Purpose

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation. Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts. Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth.

Trinity Health

Coordinator, PA & PreService Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & /or guidance when needed. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department. Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput. Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement. Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.

Minimum Qualifications

• High school graduate or equivalent / GED


• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.


• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice To Have)

• Previous Leadership Experience


• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Physical & Mental Requirements & Working Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional


• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional


• Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional


• Exposure to interruptions, shifting priorities & stressful situations. Frequent


• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous


• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous


• Perform manual dexterity activities & / or grasping / handling. Frequent


• Ability to climb, kneel, crouch & / or operate foot controls. Occasional


• Use a computer / other technology. Continuous


• Sit with the ability to vary / adjust physical position or activity. Continuous


• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent


• Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous


• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.


• Occasional


• Lift a maximum of 30 pounds unassisted. Occasional


• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent


• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous


• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional


• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.


• Occasional


• Lift a maximum of 30 pounds unassisted. Occasional


• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional


• Encounter a clinical / patient facing / hands on interactive work environment. Frequent


• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous


• Work outdoors with variable external environmental conditions. Occasional

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.