Patient Access Conversion Specialist- Cardiology

Duly Health and Care; Naperville (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Duly Health and Care in Naperville, IL, is looking for a Patient Access Conversion Specialist – Cardiology to join our onsite team. This full-time role handles high-volume outbound calls, patient scheduling, transportation coordination, and precise data entry in EPIC to ensure a seamless patient experience.

Qualified applicants have a high school diploma or GED, at least 3 years of patient-facing experience, strong customer service orientation, integrity, and personal accountability; training is

Qualifications

• High school diploma or GED.
• At least 3 years of patient-facing experience.
• Strong customer service focus and communication skills.
• Demonstrates integrity and reliability in daily tasks.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Patient scheduling and transportation assistance.
• Welcomes patients and visitors and sets a positive tone.
• Verifies patient information and documents in EPIC.
• Review and monitor daily schedules and open slots.
• Pre-screen patients per departmental protocol and prepare charts.

Skills

Customer service

Phone communication

Scheduling

Integrity

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Patient Access Conversion Specialist- Cardiology# Careers## Patient Access Conversion Specialist- CardiologyApply: Naperville, Illinois: Joliet, Illinois: Full time: Posted Today: JR120138CardiologyIf you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.Patient Access Conversion Specialist –Full-Time | 40 Hours/Week Monday–FridayOnsite at Local medical Office- Naperville **Responsibilities:*** Make High volume outbound phone calls to fulfill patient needs over the phone* Patient Scheduling and transportation assistance* Acknowledges and welcomes patients and visitors.* Sets the tone for a positive experience* Verifies patient information, while documenting in their Electronic Health Record (EPIC)* Performs all other duties/responsibilities as assigned* Reviewing schedule* Pre-screen patients based on departmental protocol* Monitor schedules daily, ensuring that all open slots are filled on the same day.* Daily monitoring of patient scheduling reports* Review the Daily Appointment Report and prepare charts as appropriate.**Qualifications:*** High school diploma or GED* Three years of patient/client-facing experience* Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.* Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.* Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$16.34 - $24.52**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. **Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.