Patient Access Conversion Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Westbrook (ME); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Mental health support

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join a collaborative, physician-led team onsite at our Aurora location. You will support patient workflows, schedule appointments, and verify information in the EHR.

This role emphasizes high-volume outbound calls, exceptional customer service, and a positive patient experience, with base pay described and potential bonuses.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Demonstrates excellent customer service and satisfaction for internal and external customers.
• Demonstrates integrity, honesty and ethics in all actions.
• Performs core responsibilities efficiently within organizational policies.

Responsibilities

• Make high-volume outbound calls to meet patient needs.
• Schedule patients and provide transportation assistance.
• Greet and welcome patients and visitors, setting a positive tone.
• Verify patient information and document in the EHR (EPIC).
• Review schedules and ensure open slots are filled the same day.
• Monitor daily appointment reports and prepare charts as appropriate.

Skills

Customer service

Patient interaction

Communication

Professionalism

Education

High school diploma or GED

Tools

EPIC

Job description

At Duly Health and Care. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Summary Patient Access Conversion Specialist - Full-Time | 40 Hours/Week Monday-Friday Onsite at Local medical Office- Aurora

Responsibilities:

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications:

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.30 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Let's start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it's personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn't about chasing what's next for its own sake. It's about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you're looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you'll find your place at Duly.