Patient Access Conversion Specialisst

Duly Health and Care; Hinsdale, Northern (IL, KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit at no cost

Employer provided life and disability

Tuition reimbursement $5,250/year

Immediate 401(k) match

Paid 40 hours volunteer time off

Parental leave

Adoption and surrogacy benefits

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join its Hinsdale, IL team, working onsite Monday through Friday from 8am to 5pm. This role centers on assisting patients, handling high call volumes, checking in, scheduling, and verifying information in the EPIC system.

The position emphasizes delivering a positive patient experience, accurate data entry, and collaborating with care teams to ensure timely appointments and smooth check-in processes.

Qualifications

• Customer-focused, excellent phone and in-person service.
• Strong scheduling and check-in/check-out capabilities.
• Ability to handle heavy call volumes and document in EHR.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/Patient Scheduling.
• Verifies patient information and documents in EPIC EHR.
• Pre-screen patients per department protocol and monitor schedules.
• Review Daily Appointment Reports and prepare charts as appropriate.

Skills

Customer service

Phone support

Scheduling

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

JOB DESCRIPTION

Patient Access Conversion Specialist – Hours: Monday through Friday between 8a - 5pm Onsite at Local medical Office- Hinsdale

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone
• Check-in/Greeting Patients/ Patient Scheduling
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Check in and schedules appointments, following sleep scheduling protocol
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Exam Preparation
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.34 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.