Patient Access Conversion Specialist

Duly Health and Care; Glen Ellyn (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

Duly Health and Care in Glen Ellyn, IL is hiring a Patient Access Conversion Specialist – Full-Time 40 Hours/Week onsite.

The role involves high-volume outbound calls, patient scheduling, and proactive scheduling coordination within EPIC to ensure a smooth patient experience. The compensation includes a base pay range with additional incentives; base pay is a portion of total rewards.

Qualifications

• High school diploma or GED required.
• At least three years of patient-facing experience.
• Excellent customer service and satisfaction skills.
• Demonstrates integrity, honesty and ethics.
• Strong personal job competence within policies.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs.
• Schedule patients and provide transportation assistance.
• Welcome patients and visitors, set a positive tone.
• Verify patient information and document in EPIC.
• Review schedules and monitor appointments daily.
• Pre-screen patients per departmental protocol.
• Ensure open slots are filled the same day.
• Prepare charts from Daily Appointment Report.

Skills

Patient-facing experience

Customer service

Integrity/Ethics

Professionalism

Education

High school diploma or GED

Job description

At Duly Health and Care. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Summary

Patient Access Conversion Specialist –

Full-Time | 40 Hours/Week Monday–Friday

Onsite at Local medical Office- Glen Ellyn

Responsibilities

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.30 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.