Patient Access Conversion Specialist

Duly Health and Care; Elgin (IL); Vor Ort; USD 23.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Zusammenfassung

Duly Health and Care seeks a Patient Access Conversion Specialist for their Elgin, IL site. You will handle high-volume calls, schedule appointments, verify patient data, and document in EPIC. The role emphasizes patient-centric service and accurate information flow within the scheduling process.

Requirements include a high school diploma or GED and 3+ years of front-line patient interaction. The pay range is $16.34–$24.52 per hour, with potential incentives and benefits.

Qualifikationen

• High school diploma or GED required.
• Three years of patient/client-facing experience preferred.
• Strong customer service and communication skills.

Aufgaben

• Answers heavy call volumes to fulfill patient needs by phone.
• Schedules patient appointments and verifies information.
• Pre-screens patients based on protocol and documents in EHR (EPIC).
• Monitors schedules daily and fills open slots the same day.

Kenntnisse

Customer service

Communication

Interpersonal skills

Teamwork

Ausbildung

High school diploma or GED

Jobbeschreibung

Patient Access Conversion Specialist# Careers## Patient Access Conversion SpecialistApply: Fletcher Drive Elgin: Full time: Posted Today: JR119832If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **JOB DESCRIPTION**Patient Access Conversion SpecialistHours: Monday through Friday between 8a - 5pmOnsite at Local medical Office- ElginResponsibilities:* Answers heavy call volumes to fulfill patient needs over the phone* Patient Appointment Scheduling* Sets the tone for a positive experience* Verifies patient information, while documenting in their Electronic Health Record (EPIC)* Performs all other duties/responsibilities as assigned* Reviewing schedule* Pre-screen patients based on departmental protocol* Monitor schedules daily, ensuring that all open slots are filled on the same day.* Daily monitoring of patient scheduling reports* Review the Daily Appointment Report and prepare charts as appropriate.Qualifications:* High school diploma or GED* Three years of patient/client-facing experience* Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.* Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.* Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$16.34 - $24.52**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.**Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.