Patient Access Concierge

1103 Team Member Services; Tarpon Springs (FL); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Retirement Plan

Parental Leave

Job summary

AdventHealth in Tarpon Springs, FL is seeking a Part-time customer service associate to welcome patients and visitors, provide directions, and support daily operations. The role requires strong communication and a friendly, professional demeanor to ensure a positive patient experience.

Responsibilities include handling inquiries, guiding guests, and assisting staff while maintaining a courteous environment.

Qualifications

• 2+ years of customer service experience.
• High School Diploma or equivalent.
• Experience in a medical setting is a plus.
• Ability to follow written and verbal instructions.

Responsibilities

• Greets patients and visitors upon arrival.
• Provides directions and information to patients and visitors.
• Ensures a welcoming and helpful environment.
• Issues visitor badges and maintains security protocols.
• Supports patient flow and overall patient experience.

Skills

Customer service

Communication

Public interaction

Flexibility

Education

High School Grad or Equ

Tools

Microsoft Word

Internet skills

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Part time Shift: Day (United States of America) Address: 1395 S PINELLAS AVE City: TARPON SPRINGS State: Florida Postal Code: 34689

Job Description: Assists volunteers and staff in their roles and responsibilities. Greets patients and visitors upon arrival. Provides assistance and directions to patients and visitors. Ensures a welcoming and helpful environment. Provides facility guests with visitor badge. Communicates effectively with volunteers, patients, and staff. Addresses any issues or concerns raised by volunteers, staff, or visitors. Supports the overall patient experience by providing excellent customer service. Facilitates smooth flow of patients and visitors within the facility. Provides information to patients and visitors as needed. Other duties as assigned.

Knowledge, Skills, and Abilities: Knowledge in Microsoft Word and Internet skills. [Required] Ability to deal effectively with the public. [Required] Ability to follow written and verbal instructions. [Required] Ability to work and willingness to work flexible schedules, including nights, weekends and holidays etc. [Required] Ability and willingness to adapt to change. [Required] Communication Skills [Required]

Education: High School Grad or Equ [Required] Field of Study: GED Work Experience: 2+ years customer service [Preferred] Previous experience in a medical setting, ie. Physician Office, Hospital, Etc. [Preferred] Additional Information: N/A Licenses and Certifications: N/A Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677 Pay Range: $15.84 - $25.34 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.