Patient Access Concierge

Central Ohio Urology Group; New York (NY); On-site; USD 49,869,000 - 58,961,000; Full time

Job summary

Central Ohio Urology Group is seeking a Patient Access Representative to greet patients, manage check-in/check-out, answer calls, verify insurance, and collect payments, while ensuring accurate charting in the EMR.

The role requires a High School Diploma, a year of healthcare office experience, strong communication skills, confidentiality per HIPAA, and willingness to travel to other clinics as needed.

Qualifications

• One year of experience in a medical practice or health insurance setting.
• Excellent verbal and written communication skills.
• Experience with EMR systems preferred.
• HIPAA confidentiality compliance required.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Answers calls addressing appointment times, patient requests and general inquiries.
• Verifies and updates current insurance information; collects patient payments.
• Performs scanning and sorting within EMR system; travels to other clinics as needed.

Skills

Communication skills

HIPAA compliance

EMR systems

Education

High School Diploma

Tools

EMR systems

Job description

Central Ohio Urology Group is seeking a Patient Access Representative to greet patients, manage check-in/check-out, answer calls, verify insurance, and collect payments, while ensuring accurate charting in the EMR.

The role requires a High School Diploma, a year of healthcare office experience, strong communication skills, confidentiality per HIPAA, and willingness to travel to other clinics as needed.