Patient Access Clerk (85632)

Onslow Memorial Hospital; Jacksonville (NC); On-site; USD 23,000 - 30,000; Full time

Job summary

Onslow Memorial Hospital in Jacksonville, NC is seeking a full-time Patient Access Clerk to register patients for in-house admissions, outpatient services, ER, surgeries and OB care, while maintaining patient flow and providing courteous service.

Responsibilities include insurance verification, data entry, protecting PHI, and collecting at the point of service, with a focus on professionalism and patient privacy across all age groups.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year in healthcare or 1 year in customer service.

Responsibilities

• Register patients accurately for in-house admissions, outpatient services, ER, surgeries and OB care.
• Perform insurance verification and data entry.
• Handle PHI and ensure privacy and security of patient information.
• Collect at the point of service and support patient relations and satisfaction.
• Maintain patient flow and provide courteous service to internal and external customers.
• Adhere to Code of Conduct and work collaboratively with team.

Skills

Customer service

Data entry

PHI handling

Insurance verification

Education

High School Graduate or Equivalent

Job description

Job Details: Job Location: Onslow Memorial Hospital - Jacksonville, NC 28546, Position Type: Full Time 1.0, Job Shift: Varies, Patient Access Clerks performs imperative duties, including but not limited to the registration of all patients accurately and efficiently to include in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, all patient type “8” patients, special clinic patients and any other patient requiring a record of service. Conduct insurance verification, data entry, filing protected health information (PHI), and point of service collections, while maintaining patient relations and customer satisfaction. Maintain patient flow and prioritize appropriately. Provide cooperative and courteous service to all customers, internal as well as external. Adhere to the Code of Conduct. Support co-workers in a team environment. Assist with any questions or concerns from internal and external customers. Maintain at all times a professional and pleasant manner that promotes credibility, confidence and trust between the clients of this facility. Communicate and work effectively and harmoniously with team members. Demonstrates an understanding of age specific population and how it relates to the appropriate provision of care, which this includes infants, children, adults and elderly. Maintain the privacy of patients at all times.

Qualifications:

Education/Certifications:

• High School Graduate or Equivalent.

Experience:

• Minimum 1 year experience in healthcare setting such as hospital or physicians office or 1 year experience related to customer service or working with public