Patient Access Clerk

Onslow Memorial Hospital Inc; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Onslow Memorial Hospital Inc. seeks a Patient Access Clerk to register patients for in-house admissions, outpatient diagnostics, ER, and pre-registrations for surgeries and OB care with precise data entry.

The role emphasizes insurance verification, PHI handling, and point-of-service collections, while maintaining professional patient relations and confidentiality. Ideal candidates have at least 1 year in healthcare or customer service, a high school diploma, and a team-oriented attitude.

Qualifications

• High School Diploma or equivalent required.
• 1 year of healthcare or customer service experience preferred.

Responsibilities

• Register patients accurately for in-house admissions and outpatient services.
• Verify insurance and perform data entry for PHI while maintaining confidentiality.
• Provide courteous service and maintain patient relations to ensure satisfaction.
• Maintain patient flow and assist with questions from staff and patients.

Skills

Customer service

Data entry

Communication

Education

High School Diploma/GED

Job description

Patient Access Clerks performs imperative duties, including but not limited to the registration of all patients accurately and efficiently to include in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, all patient type “8” patients, special clinic patients and any other patient requiring a record of service. Conduct insurance verification, data entry, filing protected health information (PHI), and point of service collections, while maintaining patient relations and customer satisfaction. Maintain patient flow and prioritize appropriately. Provide cooperative and courteous service to all customers, internal as well as external. Adhere to the Code of Conduct. Support co-workers in a team environment. Assist with any questions or concerns from internal and external customers. Maintain at all times a professional and pleasant manner that promotes credibility, confidence and trust between the clients of this facility. Communicate and work effectively and harmoniously with team members. Demonstrates an understanding of age specific population and how it relates to the appropriate provision of care, which this includes infants, children, adults and elderly. Maintain the privacy of patients at all times.Education/Certifications:High School Graduate or Equivalent.Experience:Minimum 1 year experience in healthcare setting such as hospital or physicians office or 1 year experience related to customer service or working with public