Patient Access Clerk (85140)

Onslow Memorial Hospital; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Onslow Memorial Hospital in Jacksonville, NC is seeking a Patient Access Clerk to register patients, verify insurance, and handle pre-registrations for surgeries and outpatient visits.

The role emphasizes accuracy, patient relations, and privacy of PHI, with night shifts and full-time hours. Join a hospital team focused on courteous service and efficient patient flow.

Qualifications

• High School Graduate or Equivalent.
• Minimum 1 year experience in healthcare or customer service.
• Experience in hospital or physician office is a plus.

Responsibilities

• Register patients accurately for in-house admissions and outpatient services.
• Verify insurance and collect at point of service.
• Maintain PHI privacy and ensure patient satisfaction.
• Support team and assist with questions from staff and patients.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Job description

Job Details

Job Location: Onslow Memorial Hospital - Jacksonville, NC 28546, Position Type: Full Time 1.0, Job Shift: Night, Patient Access Clerks performs imperative duties, including but not limited to the registration of all patients accurately and efficiently to include in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, all patient type “8” patients, special clinic patients and any other patient requiring a record of service. Conduct insurance verification, data entry, filing protected health information (PHI), and point of service collections, while maintaining patient relations and customer satisfaction. Maintain patient flow and prioritize appropriately. Provide cooperative and courteous service to all customers, internal as well as external. Adhere to the Code of Conduct. Support co-workers in a team environment. Assist with any questions or concerns from internal and external customers. Maintain at all times a professional and pleasant manner that promotes credibility, confidence and trust between the clients of this facility. Communicate and work effectively and harmoniously with team members. Demonstrates an understanding of age specific population and how it relates to the appropriate provision of care, which this includes infants, children, adults and elderly. Maintain the privacy of patients at all times.

Qualifications

Education/Certifications:

High School Graduate or Equivalent.

Experience

Minimum 1 year experience in healthcare setting such as hospital or physicians office or 1 year experience related to customer service or working with public