Patient Access & Check-In Specialist

Rochester Regional Health; Springs (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health's Clifton Springs Hospital is seeking an Access Associate to greet patients, perform check-in and check-out, and process payments, acting as the first point of contact for patients and their families.

This per diem role in Admitting requires a 2-year degree (or equivalent), strong computer skills, and exceptional customer service and communication abilities. Schedule includes weekdays with alternating weekends and holidays.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients; verify insurance eligibility and obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2 year degree

Job description

Rochester Regional Health's Clifton Springs Hospital is seeking an Access Associate to greet patients, perform check-in and check-out, and process payments, acting as the first point of contact for patients and their families.

This per diem role in Admitting requires a 2-year degree (or equivalent), strong computer skills, and exceptional customer service and communication abilities. Schedule includes weekdays with alternating weekends and holidays.